TechJournal South
Header

Archive for July, 2010

Companies waking to need to monitor social media

Thursday, July 22nd, 2010

By Allan Maurer

Gregory Artzt

Gregory Artzt

CHARLOTTE, NC – Once upon a not so very long ago, it was tougher getting credibility for a service that measures social media sentiment toward a brand, says Greg Artzt, founder and CEO of General Sentiment. “It felt like an uphill battle in the beginning. Many traditional research executives reject that statistically relevant information can be gathered and measured by listening to social media.”

But an unending series of reputation disasters aided and abetted by social media have seriously affected Tiger Woods, Toyota, Lebron James, Mel Gibson, BP, and assorted other businesses, entertainment figures and politicians. The noise level woke some people up.

“So it’s become a lot easier,” Artzt tells us. “It’s still a traditional research world, but the use of social media listening is now seen as fire detection, making sure nothing bad happens.”

Artzt and his co-founders created General Sentiment in New York in 2008, although he says they didn’t really get rolling until January 2009. About six months ago, it opened its Charlotte office, where most of its researchers and its client services office are located.

Growing in Charlotte

The angel-backed company also raised $150,000 from National Science Foundation SBIR grants and may seek a funding round later this year. It employs about five people in Charlotte now, expects that to be seven shortly and is looking for addition

The company’s technology on six years of research and development from Stony Brook University and delves heavily into the natural language processing field. It performs deep natural language processing, sentiment, and media analysis across millions of sources of content daily.

In addition to quarterly reports it releases to substantial media coverage quarterly, the company sells custom reports and software as a service that allows the client to track Internet sentiment on its own.

Was my marketing successful?

Artzt admits the company is in a highly competitive field, but says “Our system is the most researched technology of its kind.” And it isn’t restricted to looking for fires than need quenching.

“We focus on providing high-level information executives really need,” Artzt says.  “Was my marketing effort successful? Am I getting any tangible value from my efforts in Social Media? Should I drop my celebrity sponsor? Is my TV show creating a real impact, and if so, where?”

Of course, when it comes to such things as keeping or dumping a celebrity sponsor, what’s good for the company may not be just the opposite for Tiger Woods—both determined by the same viral firestorm.

Response is important

Artzt says the amount of damage to a brand is often determined by its response to a given problem. Toyota, for instance, did a good job of turning things around to bounce back, he says, while BP probably faces a long battle to regain its oil-soiled reputation.

Apple too, seems to have won the PR battle. “There has been quite a bit of discussion about how well Steve Jobs did addressing the antenna issue, but doing it was good for the brand,” says Artzt.

RIM’s Blackberry, a General Sentiment customer, also handled its end of the antenna flap well by coming out after Job’s press conference saying consumers don’t need a case to get good reception on their phones.

So the good side to all the bad publicity drowning BP, forcing Apple into press conference mode, and celebrity brouhahas, is that many businesses now realize that reputation matters, even though “They’re still in the early phases of that mindset,” says Artzt.

Still, he adds, many more clearly see that that these things have “real world impact” on the bottom line, on sales, on a company’s stock price and so on.

Breakthrough: see-thru solar window can generate electricity

Thursday, July 22nd, 2010

Solar cellsBURTONSVILLE, MD – Things are looking electric for New Energy Technologies Inc. (OTCBB:NENE). The company says that researchers developing its proprietary SolarWindow technology have achieved major scientific and technical breakthroughs, allowing it to unveil a working prototype of the world’s first-ever glass window capable of generating electricity in the upcoming weeks.

“We’re always keen to see innovations in our laboratories turn into meaningful commercial products”

Until now, solar panels have remained opaque, with the prospect of creating a see-thru glass window capable of generating electricity limited by the use of metals and various expensive processes which block visibility and prevent light from passing through glass surfaces.

The technology makes use of an organic solar array, which has the same desirable electrical properties as silicon, yet has a considerably better capacity to ‘optically absorb’ photons from light to generate electricity and achieves transparency through the innovative use of conducting polymers.

New Energy’s ability to generate electricity on see-thru glass is made possible by making use of the world’s smallest working organic solar cells, developed by Dr. Xiaomei Jiang at the University of South Florida.

Unlike conventional solar systems, New Energy’s solar cells generate electricity from both natural and artificial light sources, outperforming today’s commercial solar and thin-film technologies by as much as 10-fold.

Electricity generating road system

The University of South Florida Research Foundation has licensed Dr. Xiaomei Jiang’s groundbreaking discovery and important commercial processes and applications to New Energy Solar Corporation, a wholly-owned subsidiary of New Energy Technologie.

New Energy also has a roadway system for generating electricity under development.

It works by capturing the kinetic energy produced by moving vehicles – a patent-pending technology, the subject of nine patent applications in the United States and two international patent filings. An estimated 250 million registered vehicles drive more than six billion miles on America’s roadways, every day; and

SEBIO selects semifinalists for biz plan competition

Thursday, July 22nd, 2010

SebioATLANTA – Southeast BIO (SEBIO) has selected ten semifinalists in its fourth annual BIO/Plan Competition.

Launched in 2007, the BIO/Plan Competition is a program developed to promote the creation of new life science companies based in the Southeast.

The ten semifinalists were selected from nearly forty total applications. The applicant pool included applications from Alabama, Florida, Georgia, Kentucky, North Carolina, South Carolina, and Virginia.

They represent a wide range of technologies including small molecule therapeutics, biologics, diagnostics, and medical devices.  Five of the semifinalists selected are from Georgia, three are from Florida, one is from South Carolina, and one is from Virginia.

The technologies emerged from some of the region’s finest research institutions, including Emory University, Florida International University, Georgia Institute of Technology, Medical College of Georgia, Morehouse School of Medicine, Medical University of South Carolina, University of Florida, University of Georgia, and University of Virginia.

“Despite the funding crunch, the level of scientific innovation at universities and startup companies remains extremely impressive as seen from the BIO/Plan applications, and this bodes well for an outburst of valuable commercial opportunities that will attract investment dollars from firms like ours,” said Carlos Parajon, managing  partner, Harbor Island Equity Partners .

“This quality of research and innovation leads to investment and growth, which in turn creates more innovation and positive economic outcomes for the region.”

Each semifinalist is now paired with a small mentoring team and beginning the mentorship phase of the Competition.  Each mentoring team includes three or four experienced professionals from active venture funds or angel groups, biotech entrepreneurs and managers, and service providers with relevant start-up expertise.

The mentoring teams directly interact with the semifinalists over a period of 4 months focusing on the strategic development of the business concept and commercial opportunity.

The teams are also supported with additional resources including development plan templates and guidelines, regulatory consultants, and presentation guidelines and examples.  The ultimate goal of the mentoring process is the creation of an executable development strategy and associated written plan. This rigorous mentorship process is the cornerstone of the Competition.

“Every year, our companies brag about SEBIO’s process and the terrific advice they get from the BIO/Plan mentors,” notes Susan Shows, Senior Vice President, Georgia Research Alliance. “This coaching and the visibility to investors is extremely valuable to the region’s early stage companies.”

Following the mentoring process, each of the semifinalists will submit their written development plan to a panel of judges.  Four finalists will then be selected to present at the Twelfth Annual SEBIO Investor Forum, November 3-4, 2010, in Atlanta, Georgia. The finalists will present to the full conference audience, which includes more than 400 industry leaders from across the region, and over 100 investors from the Southeast and around the world.

The finalists will be awarded face-to-face, private meetings with top investors in the region at which time they can more fully promote their investment opportunity and development plan.  One Southeast BIO/Plan Competition winner will be announced and recognized in a special ceremony at the Investor Forum.

More information about the BIO/Plan Competition, the SEBIO Investor Forum, and sponsorship opportunities can be found on the SEBIO website, www.sebio.org.

New director named at Atlanta Advanced Technology Development Center

Thursday, July 22nd, 2010

Nina Sawczuk

Nina Sawczuk

ATLANTA – Nina Sawczuk, currently assistant director of the Atlanta Advanced Technology Development Center (ATDC) will take over as director of startup services and manager of the ATDC in August.

Sawczuk was a co-founder of Zygogen, which sold Zebrafish embryos researchers used to help develop drugs.

Zygogen filed for bankruptcy in 2009 following a patent infringement lawsuit, which the company decided would be too expensive to fight legally.

Previously, Sawczuk held drug discovery, consulting and business development roles with companies in the Research Triangle, Boston, and Southern California.

ATDC provides space, mentoring, and contacts for Atlanta startups. Nearly a year ago, ATDC opened its doors to a greater number of companies as it merged with teh Georgia Tech VentureLab program and the state SBIR assistance program. It also manages the Georgia Tech Edison Fund.

New American Tobacco Campus space sparks Underground energy

Thursday, July 22nd, 2010

By Joe Procopio

You know why I’m pumped these days?

I’m a true-believer in the notion that you don’t scrimp, save, and fret yourself out of the tail end of an economic downturn. Now don’t get me wrong, I’m actually the first one to start sweating, cutting coupons, and sending clients large “thank you for not unfunding us” gift baskets when things turn sour, but you do this on the way down, not on the way up.

I’m not suggesting we spend ourselves out of the recession, I’m just suggesting we might want to party our way out of it. Especially here, especially now, together we can lift the RTP out of the vanilla, “quality of life” quagmire we’ve been in since the 1980s.

And no, not parties like those famous for popping down the dot-com bubble, although part of me misses the salad days, but parties like the one they threw for American Underground.

American What Now?

So American Underground is this space in the American Tobacco Complex designed to house up to 70 small entrepreneurial high tech companies with shared conference space and amenities. It opens in the fall. Oh, it also has three incubator/accelerator anchors – CED, Launchbox Digital, and Joystick Labs.

The announcement of American Underground took place in a coming-out party on July 20th, if you can still call an 11:00 a.m. gathering of people in khakis with no alcohol or DJ a party, and believe me, we should and we will.

In fact, I’m starting to enjoy these kinds of parties even more, mostly because there’s less chance for me to make an ass of myself. Not no chance. Just less chance.

Top Secret!

Once the fanfare was over it was pretty clear that American Underground was one of the best kept secrets in the Triangle.

I first heard about American Underground months ago, and that was probably several months, if not years, late, so I’m not patting myself on the back for having cool friends or being in super-secret inner circles. I have a Discover card.

However, having spent enough time with people from CED, Launchbox, and Joystick over the last few months, these things inevitably come up. I wasn’t sworn to secrecy, no NDAs were signed. I just didn’t say anything because I didn’t want to steal anyone’s thunder.

Why? Because, like I said, this crazy army of like-minded ilk we call the entrepreneurial ecosystem in the RTP needs a little more thunder. A little zazz. A little energy.

And that’s exactly what American Underground is designed to do.

Underground Energy

Launchbox has already selected two companies on the way to filling out their full incubator lineup by August 31. These companies are being imported from California and Colorado. Imports. That’s a good sign.

Chris Heivly, who is running the thing, says he’s most excited about the energy that will flow through American Underground. With the addition of the Underground, he says, the American Tobacco Complex and Durham are the new center hub for technology and innovation in our area.

And look at Durham go. Who knew?

Energy = Synergy

Juan Benito, who runs Joystick, talks along the same lines but also adds the very good point about the additional energy thrown off as Durham evolves into a center for arts and music as well as technology.

He also points out that another very good reason to be excited is the cross-collaboration between the accelerators and the startups and even between the startups themselves.

Hub the World

While American Underground is a very good hub, remember, a hub works best when it’s spoked.

Let’s use this as a model, Triangle Tech and Startup People, to not only spoke those in the Park to American Tobacco and downtown Durham, but to create other hubs in Raleigh and Chapel Hill, and so on, until we’re not only a world class place to graduate, stay, live, and work, but a world class destination, competing with That Other Place for talent from all over the world

Joe Procopio is the founder of Intrepid Company, a technical and management consulting firm (intrepidcompany.com) that has spun out publishing company/creative network Intrepid Media and digital incubator ExitEvent. He’s asked us to add that it’s a Discover Platinum card. He can be reached at joe@intrepidcompany.com or twitter @jproco.

Facebook scores at bottom of user satisfaction survey

Wednesday, July 21st, 2010

FacebookFacebook users are not happy about the popular social networking site’s frequent changes, privacy issues and advertising, according to the American Customer Satisfaction Index.

Although it is the most popular Web site in America, Facebook scored 64 on the ACSI’s 100-point scale, which puts its satisfaction even lower than IRS e-filers. This puts Facebook in the bottom 5 percent of all measured private sector companies and in the same range as airlines and cable companies, two perennially low-scoring industries with terrible customer satisfaction.

We can understand the dissatisfaction with Facebook. While several people linked to this news on our Facebook account, comments ranged from specific complaints about Facebook to “Yeah, but here we are.”

Even in the face of extremely rapid expansion carrying it to more than 400 million users, at least 141 million in the U.S., which is close to half the country, Facebook has riled users with frequent changes to its design, privacy settings, and the way status updates are shown.

Personally, we find it continually frustrating that after following a link on a status update, you are frequently returned not to where you were but to the beginning of your Facebook page, which means scrolling through the same pages of updates all over again. Rather than fooling with the way status updates are shown, the site would be better off correction functional problems such as that.

The ACSI scale, developed by the University of Michigan’s business school and conducted with ForeSee Results, also ranked search engines and other social networking sites, excluding Twitter because it is often accessed through third party apps such as TweetDeck and Seismic.

“Facebook is a phenomenal success, so we were not expecting to see it score so poorly with consumers,” said Larry Freed, president and CEO of ForeSee Results. “At the same time, our research shows that privacy concerns, frequent changes to the website, and commercialization and advertising adversely affect the consumer experience.

“Compare that to Wikipedia, which is a non-profit that has had the same user interface for years, and it’s clear that while innovation is critical, sometimes consumers prefer evolution to revolution.”

“Social media has become too big to ignore, so we added it to our list of e-business measures,” said Claes Fornell, ACSI founder and professor of business at the University of Michigan. “We are quite surprised to find that satisfaction with the category defies its popularity.”

Google plunged 7 percent  but continued to lead the portals and search engines industry with a score of 80. It is just the second time that Google cedes its top spot, as the “all others” category of search engine competitors jumps 5 percent to 82.

Microsoft’s Bing search engine makes a strong first showing with a score of 77, trailed by Yahoo! (76), AOL (74), and Ask.com (73).

“Google may be suffering from trying to be too many things to too many people, but it still has the most loyal following with 80% of its users citing Google as their primary search engine,” said Freed. “That said, Bing’s first measure is impressive and could put some pressure on Google.”

For more analysis and complete scores, see: www.theacsi.org or www.ForeSeeResults.com.

By Allan Maurer

Contact Tech Journal South Editor and writer Allan Maurer: Allan at TechJournalSouth dot com.

NC Technology Association seeks award nominations

Wednesday, July 21st, 2010

NCTARALEIGH, NC – The North Carolina Technology Association is seeking nominations for its 2010 “0021″ Awards.

The NCTA 21 Awards are grouped in four categories: Technology Industry, Excellence, Stage of Development and Leadership. Additionally, the 2010 21 Awards will once again recognize a “Technology Executive of the Year,” which will be decided by popular vote through NCTA’s web site.

To view the list of awards and nominate a company or individual, visit www.nctechnology.org or contact Rachel Kennedy at rkennedy@nctechnology.org or 919-856-0393, ext. 226. Both NCTA members and non-members are eligible for nominations and the deadline is Friday, Aug. 31.

Winners will be recognized at the annual awards gala, presented in conjunction with title sponsor Grant Thornton, on Wednesday, Nov. 10 at the Sheraton Imperial Hotel and Convention Center in Durham, N.C. The theme for this year’s event is “A License to Excel” and more than 500 business and technology leaders from across the state are expected to be in attendance.

Will robot surgeons replace doctors for some operations?

Wednesday, July 21st, 2010

Kaicheng Liang, part of the Duke team

Kaicheng Liang

DURHAM, NC – Next generation robots may eliminate the need for surgeon guidance during some surgeries, say Duke University bioengineers who conducted feasibility studies that demonstrated that an unassisted robot could perform certain operations.

The studies demonstrated that a robot could, without human assistance, locate a lesion in simulated human organs, guide a device to it and take multiple samples.

“Earlier this year we demonstrated that a robot directed by artificial intelligence can on its own locate simulated calcifications and cysts in simulated breast tissue with high repeatability and accuracy,” said Kaicheng Liang. a former student in the laboratory of Stephen Smith, director of the Duke University Ultrasound Transducer Group at the Pratt School of Engineering and senior member of the research team.

“Now we have shown that the robot can sample up to eight different spots in simulated human prostate tissue,” Liang told Richard Merritt for a Duke News Service article.

An earlier study reported in the January issue of the journal Ultrasound in Medicine and Biology described the Duke team’s results on simulated breast tissue. In both experiments, whole turkey breasts were used. Raw turkey breasts are commonly used in medical research because the tissue closely resembles that of humans in texture and density, and appear similar when scanned by ultrasound.

The Duke team combined a “souped-up” version of an existing robot arm with an ultrasound system of its own design. The ultrasound serves as the robot’s “eyes” by collecting data from its scan and locating its target. The robot is “controlled” not by a physician, but by an artificial intelligence program that takes the real-time 3-D information, processes it and gives the robot specific commands to perform.

The robot arm has a mechanical “hand” that can manipulate the same biopsy plunger device that physicians use to reach a lesion and take samples.’

Duke reseachers say they believe routine medical procedures, such as biopsies in other tissues in the body, will be performed in the future with minimal human guidance, and at greater convenience and less cost to patients.

An important challenge to be overcome is the speed of data acquisition and processing, though the researchers are confident that faster processors and better algorithms will address that issue. To be clinically useful, all of the robot’s actions would need to be in real time, the researchers said.

Navigation Capital Partners buys LEPservice, seeks more acquistions

Wednesday, July 21st, 2010

Navigation Capital PartnersATLANTA – Navigation Capital Partners, an Atlanta-based middle market private equity firm, has acquired LEPService Inc., an Atlanta-based provider of advanced metering infrastructure – related services to electric utilities in the Southeastern U.S. Financial details were not disclosed. The company is also looking for additional acquisition targets for its utility data management initiative.

LEPService is the second in a series of acquisitions planned by NCP in support of its initiative to build an industry-leading provider of value-added field and data management services to electric, water and gas utilities.

NCP seeks additional acquisitions

NCP  says it is seeking additional, high-quality companies to be a part of this initiative. Ideal companies currently provide field services, data management solutions and/or data hosting solutions to customers in the utility sector.

LEp Helps utilities bring intelligence to various portions of their transmission and distribution infrastructure. NCP plans to merge LEPService with its previous acquisition in this sector, Specialized Technical Services Holdings Inc. (STS), to create a platform company able to offer utility customers a full array of AMI-related services.

STS, based near Lexington, KY,  is a leading provider of smart grid infrastructure upgrades and meter-related services to municipal, co-operative and investor-owned utilities.

Noxilizer names Lawrence Bruder president, CEO

Wednesday, July 21st, 2010

NoxilizerBALTIMORE, MD - Noxilizer, which is developing a gas sterilization tech for hospitals and life science company use, has named Lawrence Bruder president and CEO.

The six-year-old company, housed at the Mryland Baltimore County Tech Center, says its technology will allow sterilization of sensitive medical devices at low temperatures.

Bruder was previously CEO of Guava Technoloiges, a venture-backed firm that sold to Millipore Biosciences in 2009.

Bruder also previously held executive positions at Becton Dickinson, Applied Biosystems, Lecica and Olympus.

Apple tops Google for media impact in Q2, BP biggest loser

Wednesday, July 21st, 2010

General SentimentCHARLOTTE, NC – Apple topped Charlotte-based General Sentiment’s Impact Value rankings this quarter on the strength of its groundbreaking product releases, the iPad and iPhone 4. Google fell to the number three spot despite generating record levels of discussion for the brand in the report.

General Sentiment also launched a new media metric called Perception Value, which measures the brand with a greater emphasis on the quality of the content and exposure. For the first time, General Sentiment produced a top-10 ranking of winners and losers based on Perception Value.

Perception Value isolates effects of the public sentiment on brand value by assigning positive value to positive mentions and negative value to negative mentions.

“It is probably no surprise this quarter that BP topped the list of biggest losers following the oil spill disaster in April,” notes Greg Artzt,  CEO of General Sentiment. “One surprise, however, is retailer Polo Ralph Lauren taking the winning ranking.

“We introduced Perception Value as a new and important form of media value that better tracks the real-world changes in a brand’s overall consumer sentiment,” Artzt adds. “We believe this is the closest metric to ‘true value’ for brands of a certain size and stature, where the old PR adage of ‘any news being good news’ doesn’t hold true.

“Some of the biggest surprises in the report include Apple taking the top Impact Value spot, and Adobe following BP as one of the biggest Perception Value losers of the quarter. Clearly the ‘flash compatibility’ battle has not worked in Adobe’s favor.”

To see the Q2 Global Brand MVR full report see:, go to Global Brand Report.

Zift Solutions: take the money and run to stay ahead of the pack

Tuesday, July 20th, 2010

By Allan Maurer

ZiftRALEIGH, NC – Ken Romley, CEO of Zift Solutions, which sells software as a service that helps companies boost sales through their channel partners, says taking venture capital money makes good sense “Once you have momentum. Being a year ahead of people is huge.”

Zift, founded in 2006, recently took $500,000 from Southern Capitol Ventures, which Romley tells us is the first chunk of a $1.5 million round the company will use to expand its marketing and sales efforts.

Zift raised the money to build on the head start it has with its marketing suite. “Once you have momentum, it’s hard for competitors to catch up. Look at Salesforce.com.

Helping smaller firms do what larger ones do

Also, on the Internet you can open up pieces of your platform and get a wider community working to make your software better. Once you build that community of people with a vested interest in your success, it’s harder for others to come into the market.

Romley says he saw the opportunity for a product such as Zift’s while with the last company he founded, SmartPath. There, he says, “I learned what direct marketing could do to show an uplift in revenue and increase the number of clients a company has.”

He took some time off after SmartPath sold to DoubleClick, and “I was thinking about hte great disparity between what a company like American Express could do with its marketing and what smaller companies do. It’s like night and day.”

So he asked himself, “How could we make it possible for a smaller company to do what the larger ones do?”

Romley notes that development and marketing of a software product is much cheaper than it used to be. “You can use the Amazon cloud as a delivery structure,” he says. “It can support worldwide deployments.”

That’s another reason Zift wanted a VC boost. “Lowering the cost of development means more people can get in. That’s why once you’re established you have to make sure you stay state-of-the-art. There are always guys looking to take a bit of your market share.”

Still, the marketing software Zift developed took about a year and a half for the basic package and the company, like most software firms, continues to add new features.

Co-op marketing money often unspent

The company’s marketing suite helps product suppliers–HP, Red Hat, AOL, Novartis and others–deliver branded multi-channel marketing that includes online advertising, content syndication, SEO optimization, event management and e-mail marketing to channel partners.

A company such as HP uses it to allow channel partners to log in and customize HP content, add their own logo and contact information and send it out.

Most large suppliers have cooperative marketing programs and allocate significant amounts of dollars for their channel partners to run campaigns. But much coop money goes unspent because channel partners don’t bother with the paperwork of applying and accounting for the marketing bucks.

Zift takes the friction out

In 2006, Romley tells us, of $1 billion in marketing help available to supplier partners, a quarter ($250 million) went unspent.

“We take out all the friction in getting access to that money,” Romley says.

The Zift suite is also cheaper than the typical suites out there costing $10,000 or $15,000  year. The Zift base price for a channel partner is $1,000 a year.

Prices to suppliers are based on the size and type of campaign they run.

“It’s all cloud based with nothing to install. It’s very quick to set up. You turn it on and can run campaigns almost immediately.”

That’s quite different from the old way of selling software, Romley adds. “You used to have to talk to the IT department, get the box set up, install it. Now there’s none of that.”

SkyCross: Apple’s “Antennagate” should be a learning moment

Tuesday, July 20th, 2010

SkycrossVIERA, FL — SkyCross, a global designer and manufacturer of antennas, says phone makers and consumers should treat Apple’s iPhone 4 antenna problems as a learning moment, because 4G technology means antenna issues on smartphones may be a continuing problem.

The company said mobile device manufacturers and consumers should take a time out from the “Antennagate” controversy to review radio-frequency issues and their effect on smartphone performance.

As the wireless industry transitions to 4G technology, antenna issues will become more significant since multifunction smartphones require multiple antennas for full broadband connectivity.

SkyCross specializes in optimizing wireless connectivity in consumer electronics devices. Over the past 10 years, SkyCross has built a commercial knowledge base and an extensive portfolio of patented antenna designs and techniques for the mobile device, notebook, access point, and consumer device markets.

SkyCross iMAT is a technology for super fast broadband networks that enables a single device antenna to deliver the performance benefits of multiple antennas without creating interference issues.

The “hand effect”

“It’s true that antennas in smartphones and other handheld wireless devices are affected by the way in which the user holds the device,” said Charles A. Riggle, SkyCross VP of Marketing and Business Development. Antennas on the Apple iPhone4 are exposed to the user’s touch, and the so-called “hand effect” is magnified due to the conductive nature of human skin on these metal antenna elements.

“Apple is a premier design innovator, but more extensive device tests are often necessary to observe these behaviors and identify a remedy before launching a product,” he said.

“Frequently, it works better if the OEM can focus on the coolness of the design and the rich feature content and leave wireless performance to those whose sole focus is RF. This puts functional expertise where it is best carried out on both sides of the product solution.”

A non-conductive coating could have been applied on the metal ring around the iPhone4 to protect the exposed antennas from unintended signal attenuation when the user’s hand crosses the so-called “antenna gap.”

Alternatively, after the phone was manufactured, a low-cost, one-inch “bandage” could have covered up the gap, making bumpers unnecessary. Since every single phone model is different, hand effect must be minimized through an iterative design process of moving and adjusting the antenna structure until the device meets mobile operator and regulatory performance goals established for that particular device in multiple usage cases.

Designing smartphone antennas is a complex problem

“In antenna design, there is an age-old conflict in the compromise between form and function,” Riggle explained. “Antenna engineers are constantly challenged to do more with less and develop new ways of incorporating radiating structures into phones in the smallest space possible while still meeting mobile operator radiated-performance tests and adhering to mandatory RF regulatory requirements.”

Designing antennas for today’s complex multi-band smartphones is both an art and a science.

Antenna designers must balance the technical challenge of designing antenna elements that are effective radiators of the signals transmitted and received in as many as 10 operating frequency bands. It has to do this with the mechanical challenge of placing these antenna elements into a device that fits in a consumer’s pocket, is mostly a metal and glass screen, and also has cameras, speakers, a keyboard, and a big battery.

On the technical side, the antenna must be large enough to efficiently transmit radio signals without reflecting RF energy back into the transceiver as heat, which wastes battery power. The antenna must radiate those signals on channels as low as 700MHz where the wavelength of the transmitted signal may actually be larger than the phone itself, and as high as 5GHz where the signal propagates a significantly lesser distance per unit of power output.

On the mechanical side, the antenna must be small enough to allow sleek, thin, and compact phone designs. It must also be located within the device to maximize its ability to get signals into and out of the phone without exceeding government power and RF exposure limits. Also, antennas must be designed not to create interference or be affected by nearby objects such as transceiver modules, speakers and digital cameras.

“Apple’s genius was in utilizing a major mechanical design element as the device antenna,” Riggle continued. “With the metal ring around the perimeter of the iPhone4 for the main radiating elements of the antenna, Apple eliminated the need to reserve dedicated volume within the phone for these antennas.

That made the device more compact, allowed the screen to occupy as much of the front surface as possible, and enabled use of a larger battery to increase usage time between charges. Since the phone must operate on numerous frequency bands, multiple antenna elements were incorporated into the metal ring with small gaps between major radiating structures. These gaps caused problems.”

“Apple’s problem spotlights how important the design of antennas can be,” Riggle said. “After all, antennas are the only parts of a device that touch the mobile network and are crucial for the reliable high-speed connectivity demanded by subscribers of today’s 3G and 4G wireless networks.”

We appreciate SkyCross taking the time to explain the antenna issue in tech terms, but many of our readers seem to think that the Apple antenna issue is a lot of noise over a minor problem. Others, however, particularly in the tech media, have been critical of the way Apple CEO Steve Jobs handled the press conference on the issue.

CED, LaunchBox Digital, Joystick Labs moving to new ATC digs

Tuesday, July 20th, 2010

American Underground

Artist's rendition of the American Underground

DURHAM, NC – The North Carolina CED (formerly Council for Entrepreneurial Development), the start up accelerators LaunchBox Digital, and electronic game focused Joystick Labs are moving to a new space in October called the American Underground at the American Tobacco Campus (ATC) near the Durham Bulls Baseball stadium in Durham.

The new ATC space is geared toward startup companies and organizations such as CED, which is focused on helping entrepreneurs succeed.

“Innovation drives our economy and it’s what drove our decision to create The American Underground,” said Jim Goodmon, president and CEO of American Tobacco’s owner, Capitol Broadcasting Company.  “We want to be the place where entrepreneurs thrive and ideas soar.  Where we stand today, once the site of tobacco production, is now the epicenter of innovation.”

Designed to foster creativity and collaboration, the Underground will occupy the lower levels of American Tobacco’s historic Strickland and Crowe Buildings.  Features being readied include: individual tenant suites and single offices of flexible sizes, a large classroom, multiple shared ‘conference cabanas’, a common break room and a vintage arcade.

The ATC includes numerous restaurants, a Disney-designed waterfall, historic Tobacco warehouse surroundings,  and is home to WUNC-FM’s studios, Bronto Mail and Intersouth Partners, among other tenants.

It hosts numerous special events, which have included some of the CED’s.

Other firms are expected to move into the new space as well.

The CED is moving from its current space at the Research Triangle Park Alexandria Technology Center where it has been for the last four years. It will occupy 2,400 square feet of space.

Joystick Labs, which recently launched with $500,000 in funding, will use 2,000 square feet in the new space. Joystick plans to accelerate the development of new digital games.

LaunchBox Digital plans to seed fund startups in its program with about $25,000 and provide mentoring.

Previously on TechJournal South.

Game Development Accelerator Joystick Labs funded, seeks teams

Triangle Startup Factory, LaunchBox Digital Merge

NTELOS buying One Communications FiberNet biz for $170M

Tuesday, July 20th, 2010

nTelosWAYNESBORO, VA – NETELOS Holding Corp. (Nasdaq:NTLS), which sells wireless and wireline communications services in Virginia and West Virginia, has agreed to acquire the FiberNet business of MA-based One Communications Corp. for about $170 million in cash.

The FiberNet fiber optic network of approximately 3,500 route miles covers all of West Virginia and extends into surrounding areas in Ohio, Maryland, Pennsylvania, Virginia and Kentucky. The Company is a leader in its regional markets, offering retail voice and data services, transport and IP-based services primarily to regional retail and wholesale business customers.

The FiberNet fiber optic network of approximately 3,500 route miles covers all of West Virginia and extends into surrounding areas in Ohio, Maryland, Pennsylvania, Virginia and Kentucky. The company is a leader in its regional markets, offering retail voice and data services, transport and IP-based services primarily to regional retail and wholesale business customers.

New privacy bill introduced in Congress

Tuesday, July 20th, 2010

Capitol buildingWASHINGTON, DC – Rep. Bobby Rush, (D-Ill.) introduced a privacy bill Monday that would require networks that track online activity for advertising purposes to have a user’s opt-in consent or alternatively, notify users via a prominent icon and permit them to see and edit their profile.

Rush’s bill would apply to both personal data such as names and addresses and to marketing profiles connected to specific computers.

The bill delegates several tasks to the FCC, such as determining the definition of third-parties and defining personal information.

The Rush bill’s definition of sensitive personal information is considerably broader than a similar measure introduced by Rep. Rick Boucher, (D-VA). It includes data about personal medical history or health, race, religious beliefs or affiliation, sexual orientation or behavior and some financial data.

Rush’s bill, unlike Boucher’s, would allow people to sue companies for violating the rules for up to $1,000 for each violation. Boucher’s bill bars consumer suits.

A hearing for the bill is set for Thursday.

8 tips on becoming your own boss

Tuesday, July 20th, 2010

Million dollar dreamBy Tamara Monosoff

Want to take control of your life by starting your own business and becoming your own boss? Here are eight tips on how to get started.

1. Take a stand for yourself.

If you are dissatisfied with your current circumstances no one will fix them — except for you. It doesn’t do any good to blame the economy, your boss, spouse or family. Change can only occur when you make a conscious decision to make it happen.

2. Figure out the “Right” Business for You.

Give yourself permission to explore. Be willing to look at different facets of yourself: your personality, social styles, age, and listen to your intuition which we tend to ignore even though deep down we often know the truth. Ask yourself, “What gives me energy even when I’m tired?”

How do you know what business is “right” for you?  There are three common approaches to entrepreneurship:

• Do What Your Know – Have you been laid off or want a change?  Look at what work you have performed in the past for others and think about how you could package those skills and offer them as your own services or products.

• Do What Others Do – Learn about other businesses that interest you. Once you have identified a business you like — emulate it.

• Solve a Common Everyday Problem – Is there a gap in the market?  Is there a service or product you would like to bring to market? (Note: this is the highest risk of the three approaches). If you choose to do this, make sure that you become a student and gain knowledge first before you spend any money.

3. Business planning improves your chances for success.

Most people don’t plan BUT it will help you get to market faster. A business plan will help you gain clarity, focus, and confidence. A plan does not need to be more than one page; and, as you write down your goals, strategies and action steps – your business becomes REAL.
Ask yourself the following questions:
•  What am I building?
• Who am I in service of?
• What is the promise I am making to my customers/clients and to myself?
• What are my objectives, strategies and action plans (steps) to achieve my goals?

4. Know who will buy your product or service before you spend a penny.

Before you spend money, find out if people will actually buy your products or services first. This may be the most important thing you do!  You can do this by validating your market.  In other words, who EXACTLY will buy your products or services other than your family or friends? (And don’t say… “Everyone in America will want my product”. Trust me. They won’t). What is the size of your target market? Who are your customers? Is your product or service relevant to their everyday life? Why do they need it?

There is industry research available that you can uncover for free. Read industry articles with data (Google the relevant industry associations) and read Census data (www.census.gov) to learn more. However, the most important way to get this information is to ask your target market directly and then LISTEN.

5. All money is not equal. Know what the “right” kind of money you need for your business.

As you are creating your business plan you will need to consider what type of business you are building – a lifestyle business (smaller amount of startup funds), a franchise (moderate investment depending on the franchise), a high tech business (will require significant capital investment). Depending on where you fall on the continuum you will need a different amount of money to launch and grow your business and it does matter what kind of money you accept.  (Some resources mentioned in detail in Chapter 4 are: Peer-to-Peer lending, Grants, Angel Groups, Bank Loans, and information about Venture Capital Groups).

6.Build a Support Network.

You’ve made the internal commitment to your business. Now you need to cultivate a network of supporters, advisors, partners, allies, and vendors. If you believe in your business, others will too!

Network locally, nationally & via Social Networks. Join networks like NAPW.com, your local Chamber of Commerce, or other relevant business groups. Here are some networking basics:

• When attending networking events ASK OTHERS about what THEY DO and think about how you can help them. The key is to listen more than tout yourself.
• No matter what group you join, be GENEROUS, help others and make introductions without charging them.
• By becoming a generous leader, you will be the first person that comes to mind when someone that you’ve helped needs your service or hears of someone else that needs your service.

7. Sell by Creating Value.

Even though we purchase products and services every day, people don’t want to be “sold”. Focus on being in service to others. The more people you serve the more money you will make. When considering your customers or clients ask yourself:
• What do I “like” about them?
• What can I give them?
•  How can I make them successful in their own pursuits?
This approach can help lead you to new ways to hone your product or service and deliver more value which your customers will appreciate.

8. Get the Word Out.

Be willing to say who you are and what you do with conviction and without apology!  Embrace and use the most effective online tools (Twitter, Facebook, YouTube, LinkedIn) available to broadcast your news. Use Social Networks as “pointer” sites; i.e., to point to anything that you think will be of interest to your fans and followers.

Even though social networks are essential today (you must use them!), don’t underestimate the power of other methods to get the word out: e.g., word-of-mouth marketing, website & internet marketing tools, public relations, blog posts, columns & articles, speeches, email, newsletters, and the old-fashioned but still essential…telephone!

Virginia-based SRA buys Bethesda-based Sentech

Monday, July 19th, 2010

SRAFAIRFAX, VA – SRA International Inc. (NYSE:SRX), which sells technology and consulting services to government and commercial clients, has acquired Sentech, an energy management consulting company.

Completion of the transaction is effective immediately. Financial terms of the acquisition were not disclosed. Sentech is expected to contribute approximately $30 million of revenue for fiscal year 2011. The accretion to SRA’s fiscal year 2011 earnings is not expected to be significant.

Sentech, headquartered in Bethesda, MD., works extensively across numerous organizations within the U.S. Department of Energy (DOE) community, including projects for energy efficiency and renewable energy; electricity and energy reliability; fossil energy; and the Energy Information Administration.

Becton Dickinson center will bring 180 new jobs to NC

Monday, July 19th, 2010

BectonDickinsonRESEARCH TRIANGLE PARK, NC – Becton Dickinson is building a new $39 million East Coast Distribution Center in Johnson County that will create 180 jobs starting in 2012.

The state is providing a $600,000 One North Carolina grant to the company that requires a local match.

BD develops, makes and sells medical supplies, lab instruments, antibodies, reagents, and diagnostic products.

“BD’s presence is another example of why North Carolina has been consistently ranked among the nation’s top states in biotechnology and life sciences,” NC Gov. Bev Perdue said in a statement. “Working in partnership with top quality companies such as this, I will continue to focus on creating good jobs for North Carolina’s workers.”

BD currently has five statewide facilities that employ 900 people.

Stephen Sichak, BD senior vice president at BD said, “Establishing our new distribution center in Johnston County will enable BD to reduce cycle times and enhance the operational effectiveness of our entire supply chain. Additional benefits include the skilled workforce, transportation infrastructure and supportive government officials in the region.”

Six months to act before NC looks at municipal broadband again

Monday, July 19th, 2010

By Allan Maurer

Communities United for BroadbandRALEIGH, NC – North Carolina legislators recently killed a proposed bill by state Senator David Hoyle (D-Gaston) that would have put a moratorium on municipal broadband efforts, but the issue is likely to arise again in January, say community activists in favor of continuing to allow cities to build their own broadband networks.

Hoyle’s bill, S1209 was just the most recent of four attempts backed by incumbent providers (AT&T, Time Warner Cable & others) to stop cities from creating their own broadband networks.

In North Carolina, the city of Wilson has built its own successful broadband network that offers higher than normal broadband Internet speeds, cable TV, and phone service at prices lower than competing private providers.

Wilson’s Greenlight service, which provides speeds 10 times faster than the incumbents typically offer, seems to have given the city some competitive muscle. Time Warner Cable, which employs 8,500 people in NC, raised rates up to 52 percent in Cary and increased prices on its digital sports and games tier by 41 percent in the Triangle. TWC did not, however, raise rates in Wilson or increase the sports and games tier price there.

Incumbents lobbying nationally

The town of Salisbury wants to launch a similar project.

But incumbent private providers are waging national lobbying campaigns to keep cities and towns from building their own networks. Eighteen other states erected barriers to stifle community broadband. Arkansas, Missouri, Nebraska, and Texas established a full ban.

Craig Settles who started Communities United for Broadband (http://www.communitiesforbroadband.com/)with Greensboro’s Jay Ovitorre to oppose the efforts of private providers and the legislature to limit municipal broadband, tells us, “North Carolina is the beachhead.”

Settles says, “We’re not just fighting the incumbent battles every six months. We’re also dealing with the logistics of getting people engaged on a local level.”

Settles says Google’s recent request for applications from communities for its experimental ultra-high speed broadband system, which drew responses from 40 NC municipalities, including Raleigh, Durham, and Greensboro, helped engage communities in considering the issue.

Just by having a plan on what they might do with the higher speeds promised by Google may provide a spark and show municipalities a path to having better broadband, Settles believes.

So, Settles and Ovitorre decided it was time to create an online presence via Facebook, Google Groups and a Web site to get communities more focused on the issue and created Communities United For Broadband.

Supporters of bills to limit municipal broadband efforts have mounted various arguments. Incumbents say they are just “trying to level the playing field,” maintaining that municipalities have advantages private firms do not. Sen. Hoyle even maintained he was just trying to protect municipalities from themselves because they have no experience in providing broadband service.

Municipalities who want to build their own high speed networks see broadband as a utility as necessary for economic development as water, sewer and electricity.

Cities have the drive

“It touches so many things,” says Settles. “It’s necessary to get a job, to get basic healthcare information, for education, and economic development.”

He also suggests at that municipalities such as Wilson seem to have done just fine implementing a broadband system with faster speeds than incumbents generally provide with only a small city team and consultants. “Instead of moaning about creating a level playing field, the incumbents should send an engineering team to Wilson to figure out how they did it,” Settles says.

“Cities have the drive to create the next innovation in broadband. Incumbents don’t,” Settles maintains. “They own the problem and they’re in the best position to develop a solution. This is such a vital infrastructure you want to leave the door open to whoever comes up with the right solution.”

Sen. Hoyle has said he is not affected by the incumbents lobbying for the municipal broadband limits, but the Time Warner Political Action Committee contributed $6,000 to his campaign in 2009.

In 2008, AT&T and Embarq PACs contributed a total of $291,750 to legislative and statewide candidates and party committees.

The issue is bound to come up again, so Settles sees the next six months as a time of doing the trenchwork to get ready for the next battle.

“If a fairly decent number of communities move their projects forward, engaging in the process, they’ll be in a stronger position than they are currently next time the issue comes up after January,” Settles notes. For one thing, he says, “Legislators from those areas would be less likely to go against it (municipal broadband.)

For more information see:

Previously on TechJournal South:

NC considering bill to limit municipal broadband efforts (more perspective on the incumbents’ position)

The municipal broadband battle rages on

Other resources:

Excellent resource with extensive links on municipal broadband efforts:

Baller Herbst Law Group

State Barriers to Community Broadband Services

Wikipedia entry on municipal broadband

Municipal Wireless Snapshot report

Fast Company: Time Warner’s Antics in Wilson, NC Give another reason to snip the cable

List of municipal broadband network organizations