Archive for November, 2011
Monday, November 21st, 2011
Ensuring the recovery of critical information in the wake of a disaster remains a major obstacle for the majority of organizations, according to a recent survey by information management company Iron Mountain Incorporated (NYSE: IRM).
Responses from 1,200 individuals responsible for protecting their organization’s data reveal a divide between disaster recovery awareness and action, and varying practices for how and when data is backed up.
When asked about their day-to-day data management challenges and practices, respondents indicated that:
- Disaster looms large – Sixty-eight percent chose disaster recovery as their biggest data challenge;
- When disaster strikes, not everything makes it back – Only 44 percent successfully recovered their information after a recent data recovery event, largely because it either took too long to recover (27 percent) or they did not have necessary files backed up (15 percent);
- Half keep it on, others take it off – Less than half (48 percent) of respondents keep their data offsite (either backing it up to a remote data center or a tape-storage facility) in the event of a disaster, while an equal number back it up on site, exposing it to potential loss;
- “Keep everything” strategy prevails – When it comes to knowing what to keep and what to destroy, a key best practice for compliant data management, one-quarter (25 percent) keep all information, while only 17 percent have a formal, company-wide retention and destruction policy;
- Cloud popular with smaller companies with less data – Only 20 percent of organizations surveyed rely on cloud technology, and companies with more 1,000 employees and/or more than 25TB of data were less likely to consider backing up to the cloud.
“The amount of information an organization has to manage is growing at an incredible pace, creating new data challenges every day,” said Blaine Rigler, senior vice president and general manager, Data Backup and Recovery, Iron Mountain. “At its basic level, controlling data is about controlling risk, which means being prepared in the event of disaster so that you can restore your business without losing its most important asset – information. This survey shows us that organizations are still struggling to effectively manage and ensure recovery and data access. The right data practices will help deliver peace of mind, while ensuring you can reduce costs, protect your organization from unnecessary legal risks and increase overall confidence in your backup processes.”
In response to these findings, Iron Mountain offers the following tips to help better manage data and improve disaster recovery practices:
- When data grows, adapt and overcome – Consider the impact of information growth on the performance of backup and recovery processes. Companies of all sizes should make sure key policies for data retention and destruction can be adapted to help reduce data management vulnerabilities brought on by growth.
- Keep what you need, destroy what you don’t – Think strategically about retention policies. By keeping only the information you need and destroying what you don’t, the amount of data you have to back up shrinks and processes run more efficiently.
- Enforce the rules so everyone knows – Develop a comprehensive records retention and destruction policy that is applied across all business units and addresses all records, regardless of media, and update it every 12 to 18 months to reflect changes in regulations, industry and the business.
- Treat backup data as a record – Backup data is discoverable in a court of law, as it may contain sensitive information governed by privacy laws and should be considered a record and managed in accordance with retention schedules.
- When in doubt, move it out – If you’re unsure that you’re prepared for the unpredictability – and inevitability – of data loss from a disaster, moving data offsite is a key step in ensuring that your critical information is protected and can be available when you need it most.
To see how your organization measures up against the data management practices of your peers, take the full survey at www.ironmountain.com/databackupreport.
Tags: cloud computing, data loss follows disaster events, disaster preparation, Iron Mountain Posted in Business advice, Cloud, Internet/New Media, IT, Studies, surveys, reports | Comments Off
Monday, November 21st, 2011
An IPv6 Census conducted by the Measurement Factory and sponsored by Infoblox revealed that the percentage of zones under .com, .net and .org that support IPv6 has increased by 1,900 percent over the past 12 months.
According to the census, this dramatic increase can be primarily attributed to the introduction of support of IPv6 by a single registrar, Go Daddy.
As the global supply of IPv4 addresses continues to dwindle, supporting IPv6 is becoming an inescapable requirement and will become a business imperative for organizations with an Internet presence.
Organizations will need to support the rapidly growing number of customer, partner and visitor IPv6-enabled devices that access their Internet presence. Encouraging registrars and service providers to support IPv6, establishing a prudent migration plan and testing transition technologies are essential to successful adoption of IPv6, which will provide businesses with flexibility and room to grow.
“If your external presence only supports IPv4, then the only devices that can communicate with you will be those with IPv4 addresses,” says Cricket Liu, General Manager of the Infoblox IPv6 Center of Excellence.
“To the growing population of pure IPv6 devices, you’re invisible. We can’t ignore the emerging competitive advantages of IPv6, but we also don’t need to adopt IPv6 in one great, costly leap. Focus first on providing IPv6 to the outside world and then work inward in stages.
Do this and IPv6 deployment will be relatively painless and prove to be a valuable long-term investment for business growth.”
Data Reveals IPv6 Support by Registrars Can Increase Adoption
The script-based, automated census of IPv6 support by a percentage of .com, .net and .org Internet subdomains revealed:
- A 1,900% increase – from 1.27% in the 2010 sample to 25.4% in the 2011 sample – in the zones that support IPv6.
- IPv6 adoption by popular registrar Go Daddy represents a significant portion of the growth.
- Factoring out Go Daddy’s contribution, the percentage of zones that support IPv6 increased organically more than two-fold over the previous year to over 3%.
- The top three countries in IPv6 adoption are France, the U.S. and the Czech Republic.
- Slightly more than 2% of the zones surveyed were served by mail servers that support IPv6.
- Less than 1% of the zones had IPv6-enabled web servers.
Go Daddy’s adoption of IPv6 illustrates how a single large registrar can have substantial influence on global IPv6 adoption. The high percentages of IPv6 support in France and the Czech Republic are also attributable to adoption by a few registrars: Gandi and OVH in France and Active 24 in the Czech Republic.
Next Steps for Businesses and Internet Users
A significant percentage of businesses run on the registrars’ networks, relying on the registrars’ systems for email and a web presence, which don’t predominantly support IPv6 yet.
If the registrars added IPv6 support for email and web servers, a significant impediment to those businesses’ enabling IPv6 would be removed and adoption gains could jump. If a registrar isn’t supporting IPv6, it creates a serious obstacle to any business wanting to implement IPv6 for its external content.
Further, if registrars and service providers are slow in supporting IPv6 and use a cobbled-together approach to transition technologies, end users with IPv6 devices may experience latency, poor performance or no connectivity, which can prompt customer desertion. Suggested next steps to prevent this:
- Registrars should start fully supporting IPv6 externally on name servers and their email and web servers.
- End-user organizations should ask their registrars about plans to support IPv6 and consider alternatives if they don’t get a good answer.
- End-user organizations should make sure they have a domain name system (DNS) implementation that fully supports IPv6.
Useful Resources to Help Manage the IPv6 Transition
To learn more about IPv6 enablement, myths and best practices, the Infoblox IPv6 Center of Excellence offers video tutorials, free trial software, white papers and transition tools. Infoblox also will be hosting a “Best Practices for IPv6” webinar for enterprise IT professionals on Dec. 1, 2011.
Tags: Go Daddy, Infoblox, IPv6 is becoming an inescapable requirement and will become a business imperative, IPv6 support, Measurement Factory, registrars Posted in Internet/New Media, IT | Comments Off
Monday, November 21st, 2011
Workers looking for a jump-start on their holiday gift lists will have a harder time browsing for bargains at the office.
The majority (60 percent) of chief information officers (CIOs) interviewed by Robert Half Technology said their companies block access to online shopping sites – up from 48 percent last year. Another 23 percent said they allow access but monitor activity for excessive use.
The CIOs whose firms allow online shopping said they expect employees to spend four hours per week, on average, surfing for deals this holiday season.
The surveys were developed by Robert Half Technology, a leading provider of information technology (IT) professionals on a project and full-time basis. They were conducted by an independent research firm and are based on telephone interviews with more than 1,400 CIOs from companies across the United States with 100 or more employees.
CIOs were asked, “What is your company’s policy regarding employees shopping online while at work?” Their responses:
|
2010 |
2011 |
|
| Block access to online shopping sites |
48% |
60% |
|
| Allow access but monitor for excessive use |
34% |
23% |
|
| Allow unrestricted access |
14% |
13% |
|
| Other/don’t know |
4% |
4% |
|
| Total |
100% |
100% |
|
|
|
“With an increasing number of firms blocking access to shopping sites, many employees may turn to mobile devices to shop at the office,” said John Reed, executive director of Robert Half Technology.” Reed advises exercising caution, however. “Spending excessive time on non-business activities while at work raises a red flag for employers.”
Robert Half Technology offers four tips to help professionals avoid getting on their company’s “naughty list” this holiday season:
1. Play by the rules. If your employer allows online shopping at work, know your company’s policy, including sites or hours to avoid, before searching for deals.
2. Buy rather than browse. A liberal computer use policy is no excuse to spend the day filling your shopping cart. If your company allows occasional online buying, limit your activity to quick transactions.
3. Don’t get stuck on your Smartphone. Mobile devices can make it easy to get around a strict online shopping policy, but always put work first, even on Cyber Monday.
4. Exercise caution. Any offer that looks too good to be true probably is. Avoid links or sites that could infect your company’s network with phishing attacks or viruses.
Tags: CIO survey, companies blocking shopping sites, holiday online shopping, Robert Half Technology, tips for online shopping at work Posted in Best Practices, Business advice, Internet/New Media, Studies, surveys, reports | Comments Off
Monday, November 21st, 2011
Corporate and enterprises continue to be plagued by issues surrounding safety and security of content. Against this backdrop, the importance of Digital Rights Management (DRM) software has been brought to the fore, given its role in ensuring protection of data against piracy, within and beyond their corporate networks.
With organizations preferring to digitize their sensitive and high value content to enable easy access and storage, fears over possible data leakages, theft, piracy and unauthorized use of digital information remain imminent.
The problem has led to considerable controversy in the tech community regarding both DRM software and government intervention such as the proposed Stop Online Piracy Act, which seems to create more problems than it solves.
But piracy and data losses not only cause huge revenue losses for the company but also tarnish the image of the company for ever. So DRM software is going to be a booming business.
Software and corporate information and the media and entertainment industry require efficient DRM solutions to protect their media and movie files against illegal distribution and sharing over the Internet and other illegal supply channels. Given the increasing levels of caution among content developers over safety of their high value content, the future definitely holds good for DRM applications.
Despite the popular perception that the dynamic environment of risk that companies and media houses operate in, and the ever-present data security threats, which interestingly tend to escalate during periods of economic downturn, make data security technologies recession proof, the global Digital Rights Management (DRM) market ironically in the year 2009 depicted a marked weakening in the midst of a steady deterioration in business climate.
Shifting focus to survival
The length, breath and duration of the economic slowdown has been unprecedented and the contraction in business activity widespread across diverse industries. The economic storm, in other words, wiped out numerous companies in software and enterprise segment and even pushed many large media houses on the verge of bankruptcy during the period.
With enterprise focus shifting towards survival, demand for content protection solutions, during this period, stood significantly weakened. Numerous corporate failures in emerging application markets such as banking and financial services, BPOs, and TV Home Entertainment, therefore squeezed opportunities in the DRM market.
Despite the 15.9% erosion in growth witnessed during the period 2007-2009, the DRM market made a smart recovery in the year 2010. This is largely because the underlying economics of content protection goes beyond the temporary weakness in the market’s climate.
Companies, especially software firms and large media houses, cannot afford to cut corners on DRM for long, given the disproportionately higher costs associated with data losses, piracy and unauthorized circulation of original content. These costs tend to far outweigh any gains stemming from cutting DRM expenditures as a measure to save money.
Niche markets will drive future growth
Additionally, a large percentage of the DRM market is built upon legally binding requirements. Observing the rules and regulations of Health Insurance Portability and Accountability Act (HIPAA), vertical sections of business like manufacturing, financial services, energy and health care are paying more attention to updating DRM technology.
Future growth in the market will be primarily driven by emerging opportunities from niche segments such as educational services, healthcare, e-Books and financial sector will also drive future gains in the market over the next few years. Application of DRM for Electronic Medical Records, in particular will generate tremendous prospects for the market in healthcare market.
As stated by the new market research report on Digital Rights Management (DRM), the United States continues to remain the largest regional market for DRM. Asia-Pacific represents the fastest growing regional market for DRM waxing at a CAGR of about 19% over the analysis period.
Growth in the Asia-Pacific DRM market will be especially driven by continued demand for payTV services, which continues to boost demand for conditional access and pay-TV DRM in the region, particularly in emerging markets of China and India.
Media & entertainment fastest growing
Media & Entertainment DRM is the fastest growing market segment by end-use type, with revenue from the segment growing at a CAGR of about 15.3% over the analysis period.
Major players in the marketplace include Adobe Systems Incorporated, Apple Inc., CoreMedia AG, Digimarc Corporation, EMC Corporation, International Business Machines Corporation, IPR Systems Pty Ltd., Check Point Software Technologies Ltd., LockLizard Limited, Rovi Corporation, Microsoft Corporation, Oracle Corporation, RealNetworks, Inc., AuthenTec, Teletrax, VeriSign Inc., YANGAROO Inc., among others.
The research report titled “Digital Rights Management (DRM): A Global Strategic Business Report” announced by Global Industry Analysts, Inc., provides a comprehensive review of trends, issues, strategic industry activities, and profiles of major companies worldwide.
The report provides market estimates and projections for market segments – Software DRM, Enterprise DRM, and Media & Entertainment DRM across geographic markets such as the US, Canada, Japan, Europe Asia Pacific, Middle East and Latin America.
For more details about this comprehensive market research report.
Tags: Apple Inc., AuthenTec, Check Point Software Technologies Ltd., CoreMedia AG, Digimarc Corporation, Digital Rights Management market, EMC Corporation, GIA, Inc., International Business Machines Corporation, IPR Systems Pty Ltd., LockLizard Limited, Microsoft Corporation, Oracle Corporation, RealNetworks, Rovi Corporation, SOPA, Stop Online Privacy Act, Teletrax, VeriSign Inc., YANGAROO Inc Posted in Government/Defense, Internet/New Media, IT, Legal, Security | 1 Comment »
Monday, November 21st, 2011
Has TechCrunch seemed anemic to you since founder Michael Arrington left following a dispute with management? It seems to have less bite. Now, the Financial Times reports, top editorial and management talent is deserting AOL and TechCrunch.
FT says three top names left this month, including Brad Garlinghouse, head of AOL’s Silicon Valley office, Sarah Lacy, a senior TechCrunch writer, and Saul Hansell, a former New York Times reporter who was senior editor at the Huffington Post (now owned by AOL, as is TechCrunch).
TechCrunch already lost senior writers Paul Carr and MG Siegler, and rumors say it may also lose Heather Harde, the chief executive.
AOL bought TechCrunch for $25 million last year, but sacking Arrington was not the firm’s smartest move.
Music labels drop Spotify
More than 200 music labels from UK distributor STHoldings have dropped Spotify, saying in a statement, “We have concerns that these services cannibalise the revenues of more traditional digital services.”
The distributor also pulled its content from Rdio, Napster, and Simfy.
STHoldings said in its statement that it feels the music of its artists “Loses its specialness by its exploitation as a low value/free commodity.”
We’re not sure they’re right about that. While we’re not particularly fans of Spotify, which wants to tell everyone on Facebook every thing you listent to and requires a Facebook connection, we do use Pandora, which recently removed the 40 hour restriction on how much listeners can tune in free, and Radio IO, which streams FM quality music.
Both have introduced us to new music, new genres, and new artists and music purchases.
Windows Phone 7 marketplace features 40,000 apps and games
We’ve tested half a dozen phones, including a Windows Phone 7 from HTC, and several phones running the Google Android system and the Windows Phone was had the most intuitive, easiest to use operating system. Microsoft was late to the smartphone game, but that may turn out to be an advantage.
We recently saw a Tweet from one of our most tech savvy friends and an Apple iPhone fan who tested a Windows 7 Phone for an article in another publication who said just about the same thing, admitting he was tempted to switch to it.
But when buying a smartphone, users want not just the phone but the apps that make them smart and Apple’s AppStore is loaded with 140,000 of them.
The Windows Phone Marketplace, though, now has more than 40,000 apps. Since many apps are just variations of others – there are multiple apps to do common tasks, from taking notes to losing weight. Developers are getting on the Windows Phone 7 wagon – there were only 35,000 apps available for it in October and 30,000 in August, so its adding 5,000 apps a month.
We’re not the only ones who think the Windows Phone 7 may grab a significant chunk of market – both Gartner and IDC have forecast that it will be the number 2 platform by 2015. – Allan Maurer
Tags: AOL, Apple AppStore, execs leaving AOL, Google Android, Internet radio services, iPhone, labels drop Spotify, Michael Arrington, Pandora, Radio IO, smartphone apps, Spotify, talent leaving TechCrunch, TechCrunch, trouble at TechCrunch, Windows Phone 7 Marketplace, Windows Phone apps Posted in Apple, Blogging, Google, Internet/New Media, IT, Microsoft, smartphones | Comments Off
Monday, November 21st, 2011
Social media users were very positive about popular beer brands on social media in the last 12 months, with Guinness garnering the most praise from social media users, according to a new social media analytics report from Amplicate.
The report found that 77% of all opinions on social media about popular beer brands, such as Heineken (HINKY) and Budweiser (ABI), were positive.
Social media users were generally very positive about all the major beer brands, with only Budweiser receiving any significant amount of negative comment. Budweiser was the least loved popular beer brand over the 12 months, with 31% of opinions expressing a negative sentiment about the American beer giant.
Guinness (DGE), on the other hand, was the most loved beer on social media. 82% of opinions expressed enthusiasm for the Irish favorite. Social media users made a positive association between Ireland, pubs and Guinness that led to a flood of positive comment for the world’s most famous stout.
But nothing got social media users talking positively about beer more than beer companies’ marketing. Social media users loved to discuss beers’ marketing efforts or commercials on social media, Amplicate found.
Amplicate’s new report ‘Public Opinion on Popular Beer Brands on Social Media‘ (bit.ly/vHw1iO) reveals that fans of popular beer brands were not only more vocal than beer brands’ detractors but their opinions reverberated farther through cyberspace. The average fan of beer brands had 763 friends or followers on social media, while the average detractor had only 430 friends or followers.
Tags: beer, Budwiser, Guinness, social media users beer preferences Posted in Internet/New Media, Marketing, social media, Studies, surveys, reports | 1 Comment »
Friday, November 18th, 2011
Slingshot SEO, a company that says it is dedicated to providing digital relevance to deserving brands, has a few tips for online shoppers this holiday season.
“The Monday after Thanksgiving, dubbed ‘CyberMonday,’ has been called one of the busiest online shopping days of the year,” said Jeremy Dearringer, Chief Research Officer and co-founder of Slingshot SEO. “In 2010, there was more than $1 billion invested in online spending on that day alone.
One Slingshot SEO client saw a jump of 272% in traffic on their site last year on CyberMonday, with an average client increase of 38%. Before making purchases online, there are some easy steps consumers should consider to get the right product at the best price.”
- Know where to search.
Google and Bing are the two most popular search engines, but for CyberMonday, there are a host of other specialty search sites, including www.cybermonday.com andwww.bestcybermondaysales.com. Yahoo.shopping.com and shopping.aol.com are also great shopping search sites for the big day.
- Words are important: How to phrase what you want so you get what you want.
The more detail you can provide, the better. Google and Bing love it when you mention specific brands in your search — for example, Cyber Monday Samsung Sears. If there’s a particular online store or brand out there that you are familiar with, mention it in your query.
- Why being abandoned isn’t all bad.
You’ve been eyeing an item for a month — your research is done. You are certain that you’ve found the best deal online. So why abandon your shopping cart mid-purchase? Recognizing that many purchases are abandoned at this critical phase of the selling process, many online retailers will email you a coupon (an extra 10% off, free shipping) if you abandon your shopping cart just before completing your purchase. Give it a try.
Tags: finding the best CyberMonday deals, search tips for cyberMonday deals, Slingshot SEO Posted in Internet/New Media | Comments Off
Friday, November 18th, 2011
 Harold Kung
Imagine a cellphone battery that stayed charged for more than a week and recharged in just 15 minutes. That dream battery could be closer to reality thanks to Northwestern University research.
A team of engineers has created an electrode for lithium-ion batteries — rechargeable batteries such as those found in cellphones and iPods — that allows the batteries to hold a charge up to 10 times greater than current technology. Batteries with the new electrode also can charge 10 times faster than current batteries.
The researchers combined two chemical engineering approaches to address two major battery limitations — energy capacity and charge rate — in one fell swoop. In addition to better batteries for cellphones and iPods, the technology could pave the way for more efficient, smaller batteries for electric cars.
The technology could be seen in the marketplace in the next three to five years, the researchers said.
A paper describing the research is published by the journal Advanced Energy Materials.
“We have found a way to extend a new lithium-ion battery’s charge life by 10 times,” said Harold H. Kung, lead author of the paper. “Even after 150 charges, which would be one year or more of operation, the battery is still five times more effective than lithium-ion batteries on the market today.”
Kung is professor of chemical and biological engineering in the McCormick School of Engineering and Applied Science. He also is a Dorothy Ann and Clarence L. Ver Steeg Distinguished Research Fellow.
How Lithium-ion batteries work
Lithium-ion batteries charge through a chemical reaction in which lithium ions are sent between two ends of the battery, the anode and the cathode. As energy in the battery is used, the lithium ions travel from the anode, through the electrolyte, and to the cathode; as the battery is recharged, they travel in the reverse direction.
With current technology, the performance of a lithium-ion battery is limited in two ways. Its energy capacity — how long a battery can maintain its charge — is limited by the charge density, or how many lithium ions can be packed into the anode or cathode. Meanwhile, a battery’s charge rate — the speed at which it recharges — is limited by another factor: the speed at which the lithium ions can make their way from the electrolyte into the anode.
In current rechargeable batteries, the anode — made of layer upon layer of carbon-based graphene sheets — can only accommodate one lithium atom for every six carbon atoms.
To increase energy capacity, scientists have previously experimented with replacing the carbon with silicon, as silicon can accommodate much more lithium: four lithium atoms for every silicon atom. However, silicon expands and contracts dramatically in the charging process, causing fragmentation and losing its charge capacity rapidly.
Currently, the speed of a battery’s charge rate is hindered by the shape of the graphene sheets: they are extremely thin — just one carbon atom thick — but by comparison, very long. During the charging process, a lithium ion must travel all the way to the outer edges of the graphene sheet before entering and coming to rest between the sheets. And because it takes so long for lithium to travel to the middle of the graphene sheet, a sort of ionic traffic jam occurs around the edges of the material.
The best of both worlds
Now, Kung’s research team has combined two techniques to combat both these problems. First, to stabilize the silicon in order to maintain maximum charge capacity, they sandwiched clusters of silicon between the graphene sheets. This allowed for a greater number of lithium atoms in the electrode while utilizing the flexibility of graphene sheets to accommodate the volume changes of silicon during use.
“Now we almost have the best of both worlds,” Kung said. “We have much higher energy density because of the silicon, and the sandwiching reduces the capacity loss caused by the silicon expanding and contracting. Even if the silicon clusters break up, the silicon won’t be lost.”
Kung’s team also used a chemical oxidation process to create miniscule holes (10 to 20 nanometers) in the graphene sheets — termed “in-plane defects” — so the lithium ions would have a “shortcut” into the anode and be stored there by reaction with silicon. This reduced the time it takes the battery to recharge by up to 10 times.
This research was all focused on the anode; next, the researchers will begin studying changes in the cathode that could further increase effectiveness of the batteries. They also will look into developing an electrolyte system that will allow the battery to automatically and reversibly shut off at high temperatures — a safety mechanism that could prove vital in electric car applications.
The Energy Frontier Research Center program of the U.S. Department of Energy, Basic Energy Sciences, supported the research.
Megan Fellman, science and engineering editor, and Sarah Ostman, content specialist at the McCormick School of Engineering and Applied Science, contributed to this story.
Tags: batteries charge 10 times faster, cellphone batteries that last a week, cellphones, electric cars, Harold H. Kung, iPods, new lithium-ion battery technology, Northwestern University Posted in Energy, University Tech | Comments Off
Friday, November 18th, 2011
With economic conditions heightening consumer sensitivity around purchasing decisions, retailers that design differentiated ‘experiences’ around their products and services can drive growth, profitability and lasting consumer loyalty, while also maintaining a price premium over competitors, according to a new report from PwC US, titledExperience Radar 2011: Retail Insights.
The study, based on PwC’s Experience Radar methodology, measures the experiences of more than 6,000 U.S. consumers across 11 industries.
The PwC Retail Insights study finds that consumer loyalty is born from shopping experiences that create strong psychological connections, rather than from points or rewards programs alone.
Looking at five core consumer experience attributes — accessibility, support, quality, presentation and social belonging — the PwC study is aimed at helping retailers identify what’s most important to consumers, and then to develop and deploy an action plan to deliver a great customer experience. This experience-focused approach can help attract new profitable customers, keep existing customers and increase margins.
Identify new ways to set yourself apart
“In today’s economy, retailers must identify new ways to set themselves apart, and that begins with a clear focus on customer experience,” said Susan McPartlin, PwC’s U.S. retail & consumer industry leader.
“A single purchase experience can leave a lasting impact on how the consumer identifies with the retailer, so it’s imperative that retailers enhance how they serve customers to minimize potential hurdles from beginning to end.”
PwC suggests that retailers focus on enhancing service through investing in knowledgeable staff and leveraging front-line employees. According to the study, product knowledge and recommendations accounted for almost one third of good experiences related to support, while only one percent of shoppers cited rewards programs alone as influencing their purchase decisions.
According to PwC, retailers should consider developing an experience action plan built upon their loyalty program’s customer knowledge that strives to achieve five key ‘experience enhancers.’
- Focus first and foremost on shopper experience: Use front-line staff to create experiences that result in psychological connections with consumers. Invest in service by training knowledgeable staff to help affirm consumer purchase decisions and to prevent buyers’ remorse.
- Make customers brand ambassadors: Consumers who experience a positive shopping experience can be the best marketers for retailers, while a single, bad experience can cause widespread damage. Identify, incentivize and promote brand ambassadors.
- Help consumers avoid risk: Attract new customers by helping them overcome psychological hurdles. Overcome shoppers’ worries about losing money on shipping, and press the emotional hot-button of free things. Reduce consumer purchase anxiety with flexible return policies.
- Embrace the anytime, anywhere economy: With consumers shopping both online and offline, understand their shopping preferences before the competition does. Develop a multi-channel strategy that makes it easy for consumers to shop online, offline, at home or in stores.
- When something bad happens, fix it: Provide customers with feedback channels as it may not be obvious that they are unhappy until they leave. Make sure that they are happy with the results — an apology may be enough to create an evangelist
“Customers, like all of us, are social beings, seeking connection and community,” said Lisa Feigen Dugal, PwC’s U.S. retail & consumer practice advisory leader. ”When retailers move beyond solely relying on points and develop experiences based on what’s most important to consumers, you not only drive loyalty, but you create ultimate brand ambassadors who spread the word on their positive experiences.”
Tags: Differentiated shopper experiences, enhancing the retail experience, Experience Radar 2011 Retail Insights, five key shopper experiences to drive sales, increase sales, PWC Posted in Best Practices, Business advice, Internet/New Media, Marketing, Studies, surveys, reports | Comments Off
Friday, November 18th, 2011
MOUNTAIN VIEW, CA – Fenwick & West,a law firms providing comprehensive legal services to high technology and life science clients says the results of its Third Quarter 2011 Silicon Valley Venture Capital Survey shows strong valuations for venture financings continued during the third quarter in the Valley. Internet, digital media and software firms performed best.
The Third Quarter 2011 survey analyzed the valuations and terms of venture financings for 113 technology and life science companies headquartered in the Silicon Valley that reported raising capital in the third quarter of 2011.
Up rounds exceeded down rounds
“During the third quarter of 2011, up rounds exceeded down rounds 70% to 15% with 15% flat. This was an increase from the second quarter of 2011, when up rounds exceeded down rounds 61% to 25%, with 14% flat.
Series B rounds were especially strong with 89% up rounds. The was the ninth consecutive quarter in which up rounds exceeded down rounds,” said Barry Kramer, partner in the Corporate Group of Fenwick & West and co-author of the survey.
An up round is one in which the price per share at which a company sells its stock has increased since its prior financing round. Conversely, a down round is one in which the price per share has declined since a company’s prior financing round.
The Fenwick & West Venture Capital Barometer™ – which measures the change in share price of Silicon Valley companies funded during the quarter compared with the share price of their previous financing round – showed a 69% average price increase for the quarter, a slight decrease from the 71% reported in the second quarter of 2011.
Additionally, one of the companies in the internet/digital media industry had a 1,500% up round, and were this company excluded the Barometer would have been 54% for the quarter.
“This was also the ninth consecutive quarter in which the Venture Capital Barometer was positive,” said Kramer.
Internet, digital media, software best performing
“The best performing industries in the quarter from a valuation perspective were internet/digital media and software (including a significant number of “software as a service” companies and companies building applications for mobile devices), which substantially outpaced the other industries, followed by hardware and cleantech, while the life science industry continued to lag,” added Michael Patrick, partner in the Corporate Group of Fenwick & West and co-author of the survey.
“The third quarter of 2011 was a mixed quarter for the venture capital industry, with healthy valuations, solid amounts of investing and an improved M&A environment. However fundraising by venture funds, IPOs, venture capitalists’ confidence level and Nasdaq, were all off significantly.
Nasdaq has recovered significantly in 4Q11 to date, and Groupon had a successful IPO, but the macro environment continues to be unpredictable, and accordingly the future direction of the venture environment is uncertain,” added Patrick.
Both venture capitalists and entrepreneurs tells us that valuations on the East Coast and the Southeast are not on a par with those on the West Coast, particularly in Silicon Valley. Perhaps that will bring more West Coast VCs into the heartland and the opposite coast to hunt deals, but they do seem to have an aversion to too many cross-country flights.
Complete results of the survey with related discussion are posted on Fenwick & West’s website atwww.fenwick.com/vctrends.htm.
Tags: CA, digital media, Fenwick & West, fundings, Internet, Mt. View, Q3 2011, Silicon Valley Venture Capital Survey, software, up rounds exceed down rounds, Venture Capital Barometer, venture funding Posted in entrepreneurship, Internet/New Media, IT, Money, Studies, surveys, reports, venture capital report | Comments Off
Friday, November 18th, 2011
Groupon managed a highly successful initial public offering of stock earlier this month that opened at a higher than planned share price which then soared 40 percent. Angie’s List, which went public Wednesday, saw its shares jump 25 percent Thurdsday.
Now Yelp, which provides user reviews of restaurants, shopping, nightlife and entertainment, has filed for a $100 million IPO.
The number of shares to be offered and the price range for the offering have not yet been determined. A portion of the shares will be issued and sold by Yelp, and a portion will be sold by certain stockholders of Yelp.
Tech firms still in the wings include Zynga, Facebook, with others likely to line-up if the IPO window stays open any appreciable length of time. IPO activity had dramatically dropped in the third quarter due to economic volatility caused by European debt problems and the slow U.S. economy.
What do you think, readers? Will this IPO window provide time for more tech companies to go public? Will that stimulate increased venture backing for new tech firms?
Here’s VentureBeat’s take on the tech IPO window.
Tags: facebook, Groupon, tech IPOs, Yelp, Zynga Posted in Internet/New Media, IPOs, IT | Comments Off
Friday, November 18th, 2011
TheInfoPro, a division of leading analyst and data company The 451 Group, recently released the findings from its bi-annual study of the Information Security market, where the source of the data is in-depth, one-on-one interviews with over 150 decision-makers in the Global 2000. Key findings include:
Information Security spend is strong with many diverse drivers:
- Directionally for 2012, Information Security Professionals are not planning a slowdown. Thirty-seven percent are planning an increase in spend, with 16% planning a decrease.
- Thirty-nine percent are spending more in 2011 vs. 2010, and only 15% are spending less – showing the resiliency of the market in challenging economic times.
- In the one-on-one interviews, decision-makers detailed compliance, mobile devices and preventing data loss as the drivers for spending increases.
Data Leakage Prevention (DLP) and Application-Aware Firewalls are products on the move:
- Data Leakage Prevention (DLP) resides in the top spot of TheInfoPro’s proprietary Information Security Technology Heat Index™, which gauges immediacy of planned implementation for 40 technologies, as the G2000 look to protect custodial and intellectual property data from leaking out of their environment. The traditional anti-virus vendors, Symantec (SYMC) and Intel’s (INTC) McAfee, look to benefit with rollouts of both endpoint and network DLP on tap.
- Application-Aware Firewalls make a nice jump in the Heat Index, with Palo Alto and Check Point (CHKP) benefiting from the 28% of in-plan implementations. Palo Alto will be a vendor to watch as it is beginning to replace some of the major incumbent providers with its application-visibility-based approach.
The Information Security study was led by newly appointed Research Director Daniel Kennedy.
“Information Security spending is very solid in 2011, and looks to remain that way for 2012. It is not difficult to see why, as significant data breaches in the last few years have never been far from the front page. In addition, environmental complexity continues to increase, including the effects of virtualization and cloud implementations, and consumer IT starts to drive enterprise IT requirements, especially in the mobile computing space,” cites Kennedy.
Tags: 451 Research, app aware firewalls, Corporate IT spending, data leakage prevention products, Security Technology Heat Index, TheInfoPro, where are corporations spending money on IT Posted in IT, Security, Studies, surveys, reports | Comments Off
Friday, November 18th, 2011
The power and portability of smartphones and tablets will save time and money for many people this holiday season.
Over two times more shoppers plan to purchase gifts and 50 percent more plan to book travel using their mobile devices this year, according to new research from Webroot, a leader in delivering Internet security as a service. But convenience may come at a cost for those who skip certain measures to secure their devices and personal data.
In a survey of 1,215 mobile device users, Webroot assessed people’s preferences for using mobile devices versus traditional means for researching and buying holiday gifts, and for planning and booking holiday trips. In addition, Webroot explored how people secure themselves on their mobile devices.
Webroot found that 50 percent are likely to purchase holiday gifts using their smartphone or tablet this year – up from 22 percent who did so in 2010. Additionally, one third (33 percent) of respondents plan to use their mobile devices to book holiday travel, up from 22 percent who did so in 2010. But only 40 percent of respondents have a security app installed to block threats or remotely lock and locate a lost device, and a surprising 53 percent leave their devices unlocked – potentially exposing their personal information to prying eyes.
“People using mobile devices are exposed to a new set of online risks: cybercriminals seed mobile markets with malicious apps that can steal your personal data or send texts and SMS messages to premium numbers. And because of their size, smartphones and tablets are easier to lose or have stolen than laptops and notebooks, which puts the vast amounts of personal data stored on them at risk. Mobile security services are now a must — lost device protection, secure web browsing, and antimalware provide essential protection,” said Chad Bacher, vice president of Mobile Solutions at Webroot.
Webroot found several differences between how US and UK residents prefer to use their mobile devices during the holiday season. Webroot also found several key differences in behavior among age groups, gender, and people using devices on the Android™ and iOS operating systems.
Key Findings:
The US favors mobile devices for holiday shopping while the UK leverages them for travel planning:
- UK travelers use their mobile devices more intensively than those in the US while planning trips this holiday season:
- 80 percent of UK travelers use mobile devices to compare hotel or ticket prices versus 72 percent in the US.
- 56 percent of UK respondents download boarding passes versus 44 percent in the US.
- Almost half (46 percent) of UK mobile device users purchase tickets versus 32 percent in the US.
- US shoppers rely on their mobile devices more than those in the UK while holiday gift-buying:
- 55 percent scan barcodes versus 44 percent of UK users.
- 45 percent scan QR codes versus 36 percent in the UK.
- At the same time, 68 percent of US respondents indicated they also plan to shop at brick-and-mortar retail stores, versus 48 percent of UK shoppers.
Android device users are more concerned about securing their holiday shopping and travel details:
- Android and iOS device users protect themselves at roughly the same rate (44 percent and 38 percent, respectively).
- However, Android users are more concerned about the security of information.
- 64 percent of Android users are concerned (compared with 52 percent of iOS users).
- Android users also take more steps to protect their devices.
- 60 percent ensure their security software is up-to-date (versus 47 percent of iOS users).
- 43 percent avoid using mobile retail apps that store credit card information (vs. 33 percent of iOS users).
- Android users and iOS users prefer to use a mobile app rather than a browser when holiday gift shopping at about the same rate (45 percent of Android users; 48 percent of iOS users).
Men are savvier than women at securing themselves on their mobile devices:
- 44 percent of men versus 37 percent of women have security services on their devices.
- More than half (51 percent) of men lock their devices versus 43 percent of women.
- 57 percent of men limit the sites they visit when connecting from an unfamiliar network versus 48 percent of women.
UK device users are savvier about certain mobile security protection measures:
- 55 percent use the lock device feature versus 42 percent of US respondents.
- 39 percent look for the lock graphic on a status bar versus 28 percent of US shoppers.
Younger users do more on their devices during the holidays, but older users are more security-minded:
- People 50 and above are more likely to have security on their device.
- 44 percent of users 50 and above, versus 38 percent under 50.
- Younger mobile shoppers (18 to 29) are more likely than all others to:
- Use their mobile devices to compare prices (91 percent versus 83 percent of shoppers 30 years or older),
- Download coupons (81 percent versus 67 percent of those 30 and older), and
- Search for Black Friday or Cyber Monday deals (69 percent versus 50 percent of those 30 or older).
- Younger mobile shoppers lock their devices at a greater rate than older users
- 56 percent of 18-29 year olds versus 44 percent of those 30 or older.
Securing Mobile Devices
Webroot security experts recommend three key steps for securing mobile devices:
- Know your apps: Download apps only from a trusted source, like the Google Market, Apple App Store or Amazon App Store. Closely scrutinize the permissions the app requests, and don’t install it if it wants to access certain functions that it doesn’t need, such as the ability to send SMS messages. User reviews are also helpful.
- Lock your device: Most smartphones and tablets give you a choice of locking the device with a password, numeric code or pattern. Take advantage of this – if nothing else, you’ll prevent practical jokesters from emailing your boss if you leave your device unattended.
- Explore mobile security services: Mobile security apps provide lost device protection, secure web browsing, and antimalware services. Webroot offers several free and premium versions of Webroot® SecureAnywhere™ for protecting devices on the iOS and Android operating systems.
Tags: 50 percent more people planning travel via mobile devices, Android device users concerned about security, iOS, secure your mobile device, twice as many to shop via mobile in 2011, Webroot Posted in Internet/New Media, Marketing, Mobile, Security, smartphones, Studies, surveys, reports, Telecommunications | Comments Off
Friday, November 18th, 2011
A new study shows self-centered CEOs who “crave acclaim and applause” are more likely to keep their companies at the forefront of technological innovation. Additionally, the desire for attention from self-absorbed CEOs fuels the willingness to make daring decisions that less confident counterparts might shy away from, especially during a period of radical change.
Conducted by professors at IMD, a top-ranked business school in Switzerland, Pennsylvania State and Erlangen-Nuremberg Universities, the study’s findings indicate that narcissism in the boardroom helps overcome the inertia that often prevails in large, established organizations.
“We have uncovered the ‘bright side’ of narcissism. It can serve as a catalyst for risk-taking and innovation. Self-important CEOs demonstrate an ability to act on their supreme confidence when others are timid,” said IMD Professor Albrecht Enders. “Narcissists might be annoying and even downright selfish, but they may be the best bet when bold and unconventional actions are needed to save an organization.”
The study won the Academy of Management’s 2011 Glueck Best Paper Award, which recognizes the top 1% of research submissions to the Academy’s Business Policy and Strategy division.
The study examined how 78 CEOs at 33 major US pharmaceutical firms reacted to the emergence of biotechnology from 1980 to 2008. The intensity and speed of undertaking strategic initiatives in biotechnology (alliances, acquisitions, launch of R&D projects) were calculated during each year of a CEO’s tenure.
To calculate CEO narcissism researchers considered four factors:
- Prominence of the CEO’s photo in annual reports
- Number of CEO mentions in press releases
- Cash compensation (salary and bonus) and non-cash compensation (deferred income, stock grants and stock options) relative to the firm’s second-highest-paid executive
Additional conclusions included:
- The more narcissistic the CEO, the more heavily and the earlier a firm invests in new technology – particularly during its emergence
- Firms’ responses to radical change can be traced to not just environmental and organizational factors but to executives’ attributes
- Narcissistic CEOs do not guarantee success. Their daring and risk-taking tend to lead to extreme outcomes - some beneficial, some catastrophic
“Narcissists see the potential for acclaim where others see excessive risk, but it’s by no means always the case that in the end they get to hear the applause they crave,” IMD’s Enders said. “It’s as easy to picture narcissist CEOs who aggressively invest in new technologies that don’t pan out so well.”
Tags: CEOs who crave acclaim, IMD, narcissism and CEOs, Switzerland, what keeps firms technologically innovative Posted in IT, People, Studies, surveys, reports, Tech Culture, TechLife | Comments Off
Thursday, November 17th, 2011
By Allan Maurer
 Gary Vaynerchuk's talk at the Internet Summit in Raleigh Wednesday drew a standing ovation.
Social media is part of a “massive cultural shift,” and marketers better pay attention, Gary Vaynerchuk told the crowd that packed all three ballrooms at the Internet Summit at he Raleigh Convention Center Wednesday.
Vaynerchuk, author of “The Thank You Economy,” and “Crush It!” grabbed the audience with a funny but take-away laced talk that filled the Twittersphere with praise for his performance.
Vaynerchuk has appeared on numerous national television programs as a wine and marketing expert, including Late Night with Conan O’Brien, The Ellen Degeneres Show, The Today Show, The Late Show with Jimmy Fallon, The Dr. Oz Show, The Big Idea with Donny Deutsch, CNN’s Your $$$$, and CNBC’s Power Lunch.
King of Social Media hit Facebook limit
Known as the “King of Social Media,” Gary is one of the first-and one of a few-Facebook users who has maxed-out his friend limit, with over 17,000 pending friend requests.
He is in the top 100 people followed on Twitter and has been headline keynote at South by Southwest Interactive conference and the New Media and Web 2.0 expos.
In 2009, Gary was recognized as Innovator of the Year by Wine Enthusiast and featured in Decanter magazine’s “Power List” of the 50 most influential people in wine. Additionally, AskMen.com listed Gary among the 49 Most Influential Men of 2009.
He made his point about how things have changed by asking the audience how many of them once said they would never use a cell phone then how many have one now. Only one person among the 1800 or so present was still without a mobile phone.
He asked how many people had said they thought they would never want a Facebook account, and many raised their hands. But nearly everyone admitted having one now.
“Take a look at any five people while you’re driving. Three out of four are texting while driving. It’s scary. So people aren’t looking at billboards. They’re not even watching the road,” he quipped, not entirely tongue-in-cheek.
“The culture is changing. The Internet disrupted the music business, the publishing business, newspapers, and the way we talk to each other. We’re living in a cocktail party. That’s what the web is, a cocktail conversation. That’s the single biggest thing changed by the web. The way we talk to each other. And the way we talk to each other is the absolute fiber of how we sell.”
Push, push, push no longer works
But, many marketers go about using social media wrong, he said. They’re used to the way they delivered messages in the past via radio, TV, and print, where they push, push, push their messages.
“But no one wants you to pound their commercial down their throat on their Facebook page. Most businesses are not good at social media and they make the same mistake a 19-year-old dude makes talking to a woman the first time. They try to close in their first conversation.”
In this new social media world, he said, “Context is king. That’s what everyone will be talking about for the next decade: context. We’re living through the humanization of business.”
 Gary Vaynerchuk got the audience involved in his lively discussion of hte cultural shift brought about by the Internet and Social Media at the TechMedia Internet Summit.
Years ago, we lost friends as we proceeded through life, lost high school friends, college friends, and so on. Most people in the crowd admitted reconnecting with old friends they had not heard from in decades via Facebook. “Now,” he said, “you can’t get rid of friends.”
Building individual human relationships is the way social media works, though, he added. “The gate keepers of our society have lost their keys. Every person here is now a media company with their smartphones and flipcams and the Internet. Consumers now have so much more ability to contribute to the conversation.”
That’s true even in B2B firms, he said. “Behind every “B” there is a “C.”
The way to win in social is “be bigger than you are,” he said. Selling wine, for instance, he said his company employs a person just to look up customer Twitter and Facebook accounts to learn a bit about their interests. Then, following a purchase, the firm would send an appropriate gift, a Bears shirt to a Chicago football fan, for instance, or some other appropriate gift as a thank-you.
Often that resulted in customers spending as much as 200 percent more.
Don’t sell all the time
He also suggests that you don’t have to try to sell something everytime you answer a consumer question.
Among the predictions Vaynerchuk made: in the not too distant future, everything will be “smart,” including your refrigerator and tube of toothpaste, both communicating with the Internet.
He also suggests that everyone will get so much free stuff based on their “social graph” in the future that they will get tired of it – one point on which some in the audience disagreed. “I don’t think I’ll get tired of getting free things” one told him.
Tags: context, Gary Vaynerchuk, Internet disrupted traditional marketing, Internet Summit, marketing with social media, social media creating a cultural shift, Thank You Economy Posted in Carolinas, Events, Facebook, Internet/New Media, Marketing, Mobile, North Carolina, Tech Culture, TechLife, Telecommunications, Twitter | Comments Off
Thursday, November 17th, 2011
Social Strategy 1, which mines social media for business intelligence, found that most small businesses are stuck in neutral regarding social media because they don’t know how to start. The company created this infographic on the state of small business social media use:

Tags: facebook, LinkedIn, state of social media in small business, twitter Posted in Blogging, Facebook, infographic, Internet/New Media, IT, LinkedIn, social media, Studies, surveys, reports, Tech Culture, Twitter | Comments Off
Thursday, November 17th, 2011
While they use social media personally and believe it affects their businesses, the majority of small business owners don’t know how to use the new networks to build their companies. What’s more, most don’t plan on investing online until they understand the practices and payoffs.
That’s the headline finding in a social media study of small businesses just released by Social Strategy1, which mines social media for business intelligence, and OfficeArrow an online information network of 350,000 small and mid-sized businesses.
Nearly three quarters (73%) of small business owners said they access social networks on smartphones or other mobile devices, yet 67% are holding back investing in social media because they don’t know where to begin.
What’s holding them back?
What’s holding them back is a sense of overload, in particular fear of the resources required to meet the expectations of social media users. Specifically, 51% fear sharing sensitive information; 50% say there’s too much social media to manage; and 44% fear “information overload.”
The study engaged 343 small business executives, predominantly from companies with fewer than 10 employees, via email and website surveys. All are members of the OfficeArrow network.
“Small businesses need a playbook to proceed in social media,” said Steve Ennen, president and chief intelligence officer for Social Strategy1. “Entrepreneurs are the heart and soul of the American economy. Preparing them to capitalize on the business opportunities social media can create should be a top priority.”
The solution, says Ennen, is to treat social media as a platform for listening, not talking. Among the 41% of small businesses taking any social media action, the focus is solidly on promoting to increase brand awareness.
However, 60% say they do want to use social media as an information source; they just don’t know how. Ennen says small businesses need to take three initial steps:
1. Find your customers online. There’s a world beyond Facebook and Twitter online, where people bare their feelings instantaneously. Identify the places where customers are commenting, linking and sharing content.
2. Set up to listen. Establish feeds to extract relevant insights continually. Everything tells you something about what really matters to the people a business intends to serve.
3. Emphasize customer service. It’s possible do more for less through online customer service. Catalog what people like, trust, dislike, and distrust, about your company, competitors and category. Pinpoint the key dissatisfactions and consider ways to automate tasks for customers. Then, using that data, communicate with them in meaningful ways.
“The most important resource is a specialist in monitoring social media,” said Ennen. “Small businesses need to focus resources on customer action, and monitoring professionals combine the technology and analysis to show what actions are profitable.”
Tags: emphasize customer service, find your customers online, OfficeArrow, set up to listen to customers on social media, small business owners and social media, smartphones, social media as a platform for listening, Social Strategy, soical media study of small businesses, Steve Ennen Posted in Best Practices, Business advice, Marketing, social media, Studies, surveys, reports, Tech Culture | Comments Off
Thursday, November 17th, 2011
A majority of companies worldwide say they are becoming more knowledgeable about the use of social media tools to connect with and keep their workforces informed.
In fact, more than two-thirds of companies surveyed by global professional services company Towers Watson (NYSE, NASDAQ: TW) plan to increase their use of social media tools over the next 12 months though many question their cost effectiveness.
The biannual study also found that companies with the best communication programs enhance the communication skills of their leaders and managers, and continuously evaluate performance.
Employee communication changing fundamentally
“The way companies handle employee communication is fundamentally changing, largely due to increased expectations, diversity and globalization, as well as the growth of social media and networking,” said Kathryn Yates, global leader of communication consulting at Towers Watson.
“Change and communication professionals can no longer do things the way they’ve always been done. There is a greater need than ever to deliver information to employees in a manner that creates a sense of community and motivates change.”
The 2011 Towers Watson Change and Communication ROI Study found that roughly two-thirds (64%) of respondents are more knowledgeable about using social media tools than they were a year ago, and 69% plan to increase their use over the next 12 months.
However, only 28% report these tools are cost effective at their organization, and just 15% have measurement tools in place. The respondents that find social media tools cost effective are investing in social networks (63%) and leadership journals or blogs (58%).
Clear opportunity seen
“Companies are staring at a clear opportunity to use new media to increase engagement with employees,” said Yates. “Social media and networking clearly open an opportunity for dialogue, rapidly integrate employees into the company culture and create a sense of community. Companies that are reluctant to try social media may end up limiting their ability to attract, retain and motivate certain key groups of employees.”
The 2011 Towers Watson Change and Communication ROI Study includes responses from 604 organizations from around the world. The research identified the best communication and change management practices at top-performing companies. These findings include the following:
Measure and evaluate effectiveness
More than half (56%) of companies that are highly effective communicators measure the communication function’s contribution to meeting strategic business goals, and 62% use their measurement findings to plan future initiatives or make business decisions. That compares with less than one in four low-performing companies taking these initiatives.
Across all participants, only 37% are measuring progress against their change goals. The high-effectiveness change management organizations are six times as likely as low-effectiveness companies to be taking this important step.
“Frequent evaluation and measurement not only help ensure that an organization’s communication initiatives are both accessible and effective, they also provide the clarity required to build employee confidence in the direction that the company is heading,” said Yates.
Promote the employee value proposition
More than one-third of highly effective companies have managers who are effective at promoting the employee value proposition (EVP), compared to relatively few (4%) of the low-effectiveness companies.
The EVP, or “employment deal,” lets employees know what the company expects from them and what they can expect from the company. The survey notes that even among highly effective firms, there is room for improvement in this area.
“Clearly articulating the EVP to employees before they join and while they are employed is another hallmark of effective communication programs. Companies with managers who do this effectively will find themselves in a much stronger position to attract, retain and integrate top-performing employees,” said Yates.
Other findings:
- The study confirms that effective communication is an important element of change management, and if both are done well, there is a stronger relationship with financial performance. Companies highly effective at both communication and change management are 2.5 times as likely to outperform their peers as companies that are not highly effective in either area.
- When compared with companies with low change management and communication effectiveness, firms that are highly effective at change management are nearly five times as likely to create an integrated communication and change management strategy — and more than eight times as likely to continue to exhibit new behaviors and use new skills after changes are made.
- Nearly two-thirds of respondents report that managers are taking on more responsibility when it comes to communication with employees, but only 28% are evaluating managers on their communication effectiveness. While the majority of firms are training managers on communication and change management skills, relatively few find it effective.
Tags: effective managers, fundamental change in employee communications, how to engage employees, Towers Watson Posted in Best Practices, Internet/New Media, IT, social media, Studies, surveys, reports | Comments Off
Thursday, November 17th, 2011
Online culture is evolving so quickly, it’s hard to keep up sometimes even when you follow it every day. The latest edition of the Norton Online Family Report sheds new light on the realities and risks of growing up in the digital age.
This year’s report identifies the new issue of “cyberbaiting,” a growing phenomenon where kids taunt their teachers, then capture the distressed reactions via cell phone videos.
Kids taking liberies with parents credit cards
In addition, the report reveals a surprisingly high number of kids taking liberties with their parents’ credit cards for shopping online. However, it’s not all bad news: the report shows that following clearly stated house rules for proper Internet behavior can make a significant impact in averting negative online experiences.
Overall, almost 62 percent of kids across the world said that they have had a negative experience while online. Nearly 4 in 10 (39%), however, have had a serious negative experience online, such as receiving inappropriate pictures from strangers, being bullied or becoming the victim of cybercrime.
You have to ask yourself how kids who have profoundly negative experiences online will view the Internet as they get older.
The report also shows that kids who are active on social networks open up more doors for content or situations that can be tricky for them to handle: 74 percent of kids on social networks find themselves in unpleasant situations online, compared to 38 percent who stay away from social networking.
Parents setting ground rules
Parents are setting ground rules, however, for online use, which helps kids have a more positive experience. The Norton Online Family Report shows that 77 percent of parents have rules for how their kids may use the Internet. For those households where rules exist, while the “good kids” who follow the rules stay relatively safe with 52 percent having had a negative experience online, the percentage increases to 82 percent among rule-breakers.
“Kids are developing their online identity at an earlier age than ever before,” said Vanessa Van Petten, youthologist and author of “Radical Parenting,” “and they need parents, teachers and other role models to help them figure out where to go, what to say, how to act and perhaps most importantly, how not to act.
Negative situations online can have repercussions in the real world—from bullying to money lost in scams to giving strangers personal information.”
Teachers at Risk of Cyberbaiting
One of the more shocking examples of using social networks for bad behavior is cyberbaiting, where students first irritate or bait a teacher until he or she cracks, filming the incident on their mobile device so they can post the footage online, embarrassing the teacher and the school. One in five teachers has personally experienced or knows another teacher who has experienced this phenomenon.
Perhaps because of cyberbaiting, 67 percent of teachers say being friends with students on social networks exposes them to risks. Still, 34 percent continue to “friend” their students. Only 51 percent, however, say their school has a code of conduct for how teachers and students communicate with each other through social media. Eighty percent of teachers call for more online safety education in schools, a position supported by 70 percent of parents.
Raiding Mom’s Digital Purse
Twenty-three percent of parents who let their kids use their debit or credit card to shop online say their kids have overspent. Thirty percent of parents, however, say that their child has used their debit or credit card to shop online without consent. And more than half of parents (53 percent) who let their child shop online using their online store account reported that their child has used it without permission.
But saving money isn’t the only reason to set clear guidelines about online shopping and safe Internet behaviors. Eighty-seven percent of parents whose children have been the victim of cybercrime have also been a victim themselves—a steep increase from the global average of 69 percent among online adults across the world. (Norton Cybercrime Report, 2011)
“Parents and teachers play an enormous role in keeping kids—and themselves—safe online, and this year’s Norton Online Family Report shows a real need for further education,” said Marian Merritt, Norton Internet Safety Advocate.
“While 63 percent of parents say they talk to their kids about online safety, one-third (34%) still secretly check their children’s online use and a quarter look at their social network use behind their backs. Having an open dialogue with kids in a safe environment like at home or school can be much more effective, along with arming children with the tools they need to stay safe.”
Tags: cyberbaiting, Norton Online Family Report, parents setting online rules, raiding mom's digital purse, teachers at risk of cyberbaiting Posted in Internet/New Media, Studies, surveys, reports | Comments Off
Thursday, November 17th, 2011
Telecommuting is one of the perks workers prize the most according to numerous surveys of which benefits appeal most to potential or present employees. But it does present some difficulties.
A recent survey of Canadian telecommuters by CareerBuilder.ca, found telecommuters say the following are the biggest distractions:
- Household chores – 31 per cent
- TV – 22 per cent
- Errands – 20 per cent
- Children – 18 per cent
- Internet – 18 per cent
- Pets – 9 per cent
“With mass adoption of smart phones and advanced network technologies, telecommuters are connected to their offices like never before. As a result, we’re seeing more companies embrace the work-from-home option and more workers putting in full-time hours while at home,” said Rosemary Haefner, vice president of human resources at CareerBuilder.
“However, to avoid situations where telecommuters aren’t putting in the necessary time, managers need to be clear about expectations and establish daily objectives. The autonomy of working from home can be very rewarding so long as it doesn’t diminish productivity.”
Haefner recommends the following tips to help telecommuters work as efficiently as possible:
- Keep a normal morning routine. The survey found that 25 per cent of telecommuters tend to work in pajamas. The truth is you’ll probably work better if you treat your mornings as if you were going to the office. If there’s one good thing about a commute, it’s that you get a mental transition between home and work life. Get out of bed, dress up, grab breakfast – do anything that will get your mind in the right place.
- Find the best spot to work. Even if you don’t have a dedicated home office, it’s important that you find the least distracting place in your home. Don’t be tempted by the entertainment system or the recliner.
- Stay connected to colleagues. It’s easier to slack off when you know your colleagues or managers aren’t watching. If you’re struggling to stay motivated at home, schedule an update meeting or call and talk shop with an office peer to get your mind back on work.
- Plan your breaks. You should never feel like a prisoner in your own home. Plan short breaks to take care of chores, play with pets, exercise, or run a brief errand. You’ll be less likely to succumb to quitting work early if you structure the perks of being at home appropriately into your schedule.
- Take your work to a coffee shop. A lot of workers don’t like telecommuting because they’re accustomed to working around others. Working at home can be lonely. If your job allows it, try spending an afternoon in a coffee shop or library. At many spots, you’ll likely find contract workers or other telecommuters toiling away, as well.
Tags: CareerBuilder, how to avoid telecommuting distractions, the biggest telecommuting distractions, tips for efficient telecommuting Posted in Best Practices, Internet/New Media, smartphones, Studies, surveys, reports | Comments Off
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