IT pros see themselves differently than their colleagues do

October 29th, 2012

IT perception infographic This probably won’t surprise you, but most IT professionals tend to think they are essential to their business. But less than half of their non-IT colleagues (43 percent) agree in a research report, “How IT is Perceived by Business” from InformationWeek Report.

Both IT pros and their non-IT colleagues agree that technology will become more business critical in the next two years, but there are many gaps between how IT departments see themselves and how others see them, according to the report.

“There was a time not too long ago when IT was primarily in fix-it mode, recovering lost data and upgrading systems,” says Lorna Garey, content director of InformationWeek Reports.

“Today, the demands for IT have moved away from maintenance and support and into innovation. Our research shows many non-IT professionals are still clinging to the old perception of IT.”

Findings show gap between how they see themselves and how others see them:

54% of non-IT respondents consider their IT department a support or maintenance organization, compared with 39% of IT.
84% of non-IT feel IT should be an enabler, but not the decision-maker; 67% of IT are in agreement.
Over two-thirds (68%) of IT respondents believe business users are moderately to completely happy with the quality, timeliness, and cost of IT projects; just 50% of non-IT agree.
IT and non-IT are in agreement about the future importance of the internal IT team, with about 60% of each believing IT will become more critical to the business over the next two years.

Here is an infographic detailing the report’s findings.

IT pros see themselves differently than their colleagues do

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