It’s not nice to charge a monthly fee for a cable modem – a practice that garnered a “naughty” designation for Time Warner Cable on its third annual Naughty & Nice List of company policies and practices.
Tickemaster also landed on the “naughty” list. Consumer Reports says, “the king of tickets will snail mail you your tickets for free if you have 10 to 14 days to wait for them, but if you need them any sooner you’ll have to pay for expedited shipping. You’ll even have to fork over $2.50 per order just to print them yourself. Gotcha!”
Other tech related firms with practices that got them on the naughty list include CompUSA, Tiger Direct, and Vonage.
PNC Bank landed on the “nice” list, though, as the one of ten banking giants surveyed to offer a free basic checking account without requiring consumers to maintain a minimum balance to keep it free.
This year, Consumer Reports is asking everyone to join in on the conversation by submitting their own personal Naughty & Nice nominee via Facebook and Twitter (#CRNaughtyNice).
“We hope consumers will sound off and speak up, and let the companies they do business with know what they appreciate and what they don’t,” said Tod Marks, senior editor and resident shopping expert at Consumer Reports. “The purpose of this list is not to knock or commend companies as a whole, but to let consumers know they have choices at a time of year when shopping and spending are in the spotlight.”
The Naughty & Nice Holiday List is based on input from Consumer Reports’ reporters and editors who cover shopping, travel, hospitality, telecommunications and visitors to the Consumer Reports Facebook page.
The full Naughty & Nice Lists from this year, 2011 and 2010 are available online at Naughty or Nice.
Related Stories:
- Five ways to get stuck on your cutomers’ “Naughty” list
- Number of last minute shoppers higher this year
- Mobile devices top shopping lists this year
- Four tips for staying on your customers’ “nice” list by uplifting service
- Ninja Tickets seeks the best value on event tickets
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Tags: "Naughty or Nice" list, cable modem, Comp USA, Consumer Reports, facebook, PNC Bank, TicketMaster, Tiger Direct, Time Warner Cable, Vonage
