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3 top trends to watch in info and communications tech

April 5th, 2013

GLOBAL INFORMATION, INC. LOGOIn today’s digital world, technology is the common source of innovation and competitive advantage across all industries. CEOs and Executives rate the changing technology landscape as the single most important external factor impacting their businesses.

Global Information Inc, in collaboration with our market research partners, has identified three top themes to watch for in information and communications technology (ICT) that will impact enterprise users and vendors in 2013.

1. Exploiting information for business insight

Big Data


Organizations are reaping significant gains from new sources of data and advances in analytics technologies. Big data analytics, for example, is improving strategic insights, helping organizations optimize processes and streamlining operational decisions.

Exploiting information for business opportunities requires a shift in culture, data management processes, information governance, and IT infrastructure. In doing so, firms can mobilize information sharing and improve fact-based decision-making while promoting goal congruence across the whole organization.

New research from “Big data analytics: how to generate revenue and customer loyalty using real-time network data” takes an industry-specific look at how communications service providers (CSPs) can either ride the wave of big data analytics or miss another multi-billion dollar market.

The report provides an analysis of the market, a diverse set of use cases, an overview of vendor capabilities, 5-year forecasts and recommendations.

2. Transforming service delivery

social mediaDisruptive trends, such as BYOD, social networking and consumerization, and the rapid pace at which business requirements evolve means that taking a purely IT-centric approach to service delivery is restricting.

Successfully integrating the cloud, shared services, and enabling more flexible outsourcing arrangements broaden an organization’s options and help the CIO react more quickly in an increasingly faster-paced environment.

In the telecom industry, service delivery platform products, such as Oracle Communications Converged Application Server (OCCAS), provide converged web – telecoms applications for mobile, broadband, fixed and all-IP next-generation networks.

3. Promoting ICT-enabled business innovation

The most successful companies excel at creating innovation pipelines; the top companies swiftly translate technology into business improvement and reinvention.

Aligning IT organizations with a supporting service delivery model is central to improving the innovation process. One way for organizations to do this is by adopting more agile platforms and project approaches that speed up response to new business requirements and opportunities.

A new report, “ICT Priorities in the US – Enterprise ICT investment plans to 2013″ presents the findings from a survey of 156 US enterprises regarding their Information and Communication Technology (ICT) investment priorities.

The survey investigates the core technologies which US enterprises are investing in, including the likes of enterprise applications, security, mobility, communications and collaboration, and Cloud Computing.

Read more or request a free sample from the full report at

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