TechJournal South Header

Posts Tagged ‘consumer comments about tablets’

Apple’s iPad accounts for nearly half of negative online comments about tablets

Friday, January 20th, 2012

Guests say their favorite in-room amenity is the use of iPads for guest services, local information and personal use.

The overwhelming majority of customers are highly positive in their views on tablet PCs as expressed on the internet.Social media research specialist DigitalMR measured thousands of comments for slate devices across September-October 2011.

Over two thirds (68%) of all views measured were positive with only 32% negative.

Apple recorded a 33% share of all positive comments but more worryingly a 46% of the smaller pool of negative ones.

Next placed is Amazon with 19% of positive mentions and only 13% of negative, followed by Samsung with 15% of positive mentions and 18% of negative ones.

Apple’s upgrade may have caused negative comments

The high percentage of negative Apple comments is likely to be related to problems that users faced in upgrading to Apple’s new iOS 5 software in October.

Kindle Fire

At $199, we think the Kindle Fire is a good buy for the money

Personally, we’re more than happy with our $199 Kindle Fire tablet. It has its eccentricities, but they all do. For what it is, though, a way to play games, listen to music, read, surf the net, even watch videos, it’s handy, fun, and easy to use. We didn’t like larger tablets such as the Galaxy Tab nearly so much.

Results are based on comments posted by consumers on the major tablet models made by: Apple, Motorola, Samsung, Blackberry, HTC, LG, HP, ASUS, Sony and Amazon across September-October 2011.

DigitalMR’s analysis (powered by SocialNuggets) is based on comments posted via a range of relevant websites and open access social media platforms. It measures, not only the number of comments posted by consumers on the internet, but also their sentiment – whether posts are positive or negative in nature.

Managing Director of DigitalMR, Michalis Michael commented: “Apple’s high negative score shows they may have become a victim of their own success with iOS 5. The free upgrade caused a spike in demand, leading many users to complain on forums that they kept getting error messages and that the download was taking too long.”

All the brands measured, achieve a positive Net Sentiment Score (NSS) for Sep-Oct. NSS provides an overall percentage score of net positive posts. A positive score means a tablet attracts a higher proportion of positive than negative posts.

The average NSS taken across all brands measured is 36% which is very high compared with other industry sectors. This is good news for the tablet industry as it shows that generally customers and very satisfied with their products and are happy to spread the word online.

However Apple achieves the lowest NSS of 21%, just below Motorola with 22%. The best NSS scores are achieved by newer entrants to the market achieve. Sony is top with 87% (although this is based on a relatively low number of mentions overall) followed by Asus with 73%.

DigitalMR measured thousands of customer posts across Sep-Oct regarding the features that tablets offer. The most talked about features (both positively and negatively) are “operating system” (18% share of positive comments vs 30% negative) and “application” (20% positive vs 21% negative).
Click here for more data

In their words –customer comments sample for models with the highest and lowest Net Sentiment Scores 
“I have been using my Sony Tablet S for a couple of days and it’s awesome”.

“This morning is the second time that my Motorola Xoom has frozen up on me since I received it back from Motorola after the 4G LTE upgrade. Has anyone else had problems with this? I never had any problems whatsoever with this tablet prior to the upgrade”.

“I agree with previous two reviewers – IPAD that worked perfectly, now doesn’t work at all since upgrade, a total waste of money. More than the money, disappointment at being unable to send photos home to loved ones.

Click here for further customers comments and more about the web listening report