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Posts Tagged ‘MyBuys’

Consumers more comfortable sharing data with retailers than with social networks

Tuesday, July 31st, 2012

social media logosAre you willing to tell retailers you trust about your shopping preferences? Would you share the same information on your social networks?

Most consumers are more comfortable sharing data with retailers than they are with social networks, especially if it enhances the shopping experience, according to a joint survey by the e-tailing group and MyBuys Inc

While many consumer advocates stress the need for tighter regulation in regard to consumer privacy and the use of consumer data, the majority of survey respondents (55%) responded that they are “mostly willing” to provide shopping preferences to trusted retailers in exchange for an enhanced shopping experience.

In contrast, 52% of consumers responded that they are “much more concerned” or “somewhat more concerned” about sharing the same data on social networks.

“Today’s consumer is a savvy operator who expects a tailored online experience. The irony is that they’re more comfortable sharing shopping preference information with retailers than they are with social networks, which were designed for this type of exchange,” said Robert Cell, CEO of MyBuys.

“The onus is clearly on retailers to leverage this privilege responsibly to deliver on the promise of a better experience. The data strongly shows that doing so results in a better shopping experience for the consumer, increases brand loyalty, and makes it a win-win for both consumers and retailers.”

Types of information consumers will share

When asked about specific types of information they would share, 63% of respondents said they would share the types of offers they prefer; 61% said they would share the brands they buy; and 60% would share the products they purchase.

On the mobile frontier, consumers remain more cautious. In fact, 76% of consumers indicated they have mixed feelings or find it somewhat undesirable to be geo-targeted on their mobile device.

“Online privacy is a complex issue and there is no ‘one-size-fits-all’ answer, but consumers are willing to share data when there is an equitable value exchange,” Cell added.

Detailed results from the consumer insights survey will be released via a webinar at 2pm ET/11am PT on August 2, 2012.  See www.mybuys.com and follow the link on the homepage.

E-commerce economy is thriving, says MyBuys

Tuesday, June 14th, 2011

MyBuys“The e-commerce economy is thriving,” said Robert Cell, CEO, MyBuys. “We have seen 18 straight months of improved profitability and wellness in e-commerce.”

Redwood City, CA-based MyBuys,which provides cross-channel personalization for retailers, has released the May 2011 edition of the MyBuys E-commerce Wellness Index. The index measures the overall health of U.S. e-commerce and tracks key trends among retailers.

Total revenue for U.S. e-commerce increased 9.5 percent versus the same period last year, driven largely by a 24 percent increase in revenues on full-priced item sales and a 19 percent decline in the number of products sold with a discount, pushing the index up 21 percent compared to 2010. These results, in addition to April’s 3 percent growth, continue to show health and growth improvement trends with industry.

The May 2011 Index also demonstrates the power of personalization as retailers saw an 11 percent increase in average order values for personalized transactions compared to sales without personalization.

Key Stats: May 2011 vs. May 2010  
MyBuys E-Commerce Wellness Index ↑ 21.5%
Total revenue year-over-year ↑9.5%
Total revenues from products sold at list price ↑24.2%
Total revenues from products sold with a discount ↓19.7%
Depth of discounts ↓ 1.3%
Average Order Value for personalized transactions ↑ 11%

About the MyBuys Ecommerce Wellness Index
The MyBuys Composite Index aggregates total sales, non-promoted sales, discounted sales performance, depth of discounts, AOV and consumer impulse response from our more than 300 MyBuys clients.