Posts Tagged ‘wireless’
Thursday, March 7th, 2013
Wireless customers who experience faster and more consistent network speeds spend considerably more on their wireless service plans, according to the J.D. Power and Associates 2013 U.S. Wireless Network Quality Performance StudySM—Volume 1 released today.
Now in its 11th year, this semiannual study evaluates wireless customers’ most recent usage activities in three areas that impact network performance: calling, messaging and data.
Overall network performance is based on 10 problem areas that affect the customer experience: dropped calls; calls not connected; audio issues; failed/late voicemails; lost calls; text transmission failures; late text message notifications; Web connection errors; slow downloads; and email connection errors.
Network performance issues are measured as problems per 100 (PP100) network connections, with a lower score reflecting fewer problems and better network performance. Carrier performance is examined in six geographic regions: Northeast, Mid-Atlantic, Southeast, North Central, Southwest and West.
The study finds that the amount of monthly wireless spending is considerably higher among customers who experience fewer problems with slower connection speeds.
For example, smartphone customers who experience between 1 PP100 and 10 PP100 with slow mobile web speeds spend an average of $11 more per month than those who experience between 11 PP100 and 20 PP100 ($140 vs. $129, respectively).
Customers experiencing more consistent network speeds are more likely to be brand advocates, as 31 percent of smartphone customers who experience between 1 PP100 and 10 PP100 “definitely will” recommend their carrier, compared with 24 percent among customers who experience between 11 PP100 and 20 PP100.
“It’s very interesting to see the dramatic financial difference between wireless customers who consistently experience a fast network connection and those who experience higher problem incidence in this area, especially when using Internet-based services,” said Kirk Parsons , senior director of telecom services at J.D. Power and Associates. “
Added to this, the network advantages of using 4G LTE technology, in terms of spectrum efficiencies and increase in data connection speeds and reliability, it’s not unexpected that wireless carriers are rushing to expand and upgrade their networks to align with this latest generation of service.”
According to Parsons, the key is getting wireless customers to upgrade to 4G-enabled devices, including smartphones and tablets, as satisfaction and loyalty levels among these customers is much higher than among those using devices with other 3G/4G technology standards, such as WiMAX and HSPA+.
Overall, satisfaction is significantly higher among smartphone customers using 4G networks than among those using previous-generation networks (7.3 vs. 7, respectively, on a 10-point scale). This satisfaction gap is due to the level of problems experienced with network quality. On average, 4G LTE smartphone customers experience significantly fewer issues with data than do 3G customers (16 PP100 vs. 19 PP100, respectively). This in turn translates to higher brand loyalty. Notably, 12 percent of smartphone customers using 4G LTE service indicate they are likely to switch their carrier within the next year, compared with 15 percent among those using 3G.
“Based on varying degrees of consistency with overall network performance, it is critical that wireless carriers continue to invest in improving both the voice quality and data connection-related issues that customers continue to experience,” said Parsons.
For a 17th consecutive reporting period, Verizon Wireless ranks highest in the Northeast region. Verizon Wireless achieves fewer customer-reported problems with dropped calls, initial connections, transmission failures and late text messages, compared with the regional average. Verizon Wireless also ranks highest in the Mid-Atlantic, Southeast, Southwest and West regions.
U.S. Cellular ranks highest in the North Central region for a 15th consecutive reporting period. Compared with the regional average, U.S. Cellular has fewer customer-reported problems with dropped calls, failed initial connections, audio problems, failed voice mails and lost calls.
Friday, December 7th, 2012
LTE connections in North America rocketed to 22.3 million — adding almost 19 million subscriptions in 12 months and representing 51 percent of all 43.7 million LTE connections worldwide at the end of the third quarter of 2012, reported 4G Americas, according to data from Informa Telecoms & Media.
Another “billion” milestone is expected by the end of 2012, with all 3GPP technologies, including GSM, HSPA and LTE, comprising a massive subscription base of 6 billion and more than 90 percent of the global cellular connections.
“The 2012 year in wireless is definitely all about LTE,” stated Chris Pearson, President of 4G Americas. “At the third quarter of last year, there were 4.5 million LTE connections and 36 LTE deployments worldwide. We expect about 130 commercial LTE networks by the end of this year, the ramping up of subscriptions and many new devices in the offering with the holiday season approaching.”
Aggressive deployments of LTE networks continue on a global basis, with 128 commercial LTE networks in 58 countries to date, and subscriptions at the end of the third quarter 2012 at 43.7 million.
While HSPA and HSPA+ will remain the leading mobile broadband technology for the next decade, LTE is clearly the growth phenomenon. Informa expects that LTE subscriptions will surpass 1 billion in the year 2018.
The following global statistics were reported at the end of the 3Q 2012:
- 6.4 billion total cellular connections
- 5.8 billion 3GPP subscriptions (90 percent market share)
- 1 billion HSPA-LTE mobile broadband subscriptions
- 478 commercial HSPA networks in 181 countries
- 242 HSPA+ networks in 119 countries
- 43.7 million LTE subscriptions
- 128 commercial LTE networks in 58 countries (December 5, 2012)
Following are key regional statistics for the 3GPP family of technologies at the end of 3Q 2012:
Western Hemisphere – All Americas
- 828 million 3GPP subscriptions; nearly 80 percent market share
- 220 million HSPA mobile broadband subscriptions; quarterly addition of 10 million subscribers
- 242 million HSPA-LTE subscriptions; annual addition (12 months) of 79 million subscriptions for 48 percent annual growth
North America – U.S. and Canada
- 180.7 million 3GPP subscriptions; 49 percent market share
- 139 million HSPA-LTE mobile broadband subscriptions; annual addition of 40 million connections
- T-Mobile USA deployment of HSPA+ dual carrier at 42 Mbps (peak theoretical)
- No. 1 in LTE subscriptions worldwide: 22.3 million LTE connections; quarterly addition of 6.9 million LTE connections
- LTE connections are expected to surpass HSPA connections in 2016
- 19 commercial LTE networks launched to date, including Bell Mobility and Rogers Wireless in Canada and AT&T, MetroPCS, Sprint and Verizon with affiliates in the U.S.
- 200+ million LTE connections forecast by 2017 (Informa Telecoms & Media)
For more information and to view a variety of statistical charts on the 3GPP family of technologies, visit www.4gamericas.org.
Wednesday, November 7th, 2012
Here’s some good news for AT&T customers – especially those using its mobile service.
AT&T plans to invest $14 billion over the next three years to significantly expand and enhance its wireless and wireline IP broadband networks to support growing customer demand for high-speed Internet access and new mobile, app and cloud services.
The investment plan – Project Velocity IP (VIP) – expands AT&T’s high-potential growth platforms, helping drive continued increases in revenues from existing and new products and services, and earnings per share.
A major commitment
“This is a major commitment to invest in 21st Century communications infrastructure for the United States and bring high-speed Internet connectivity — 4G LTE mobile and wireline IP broadband — to millions more Americans,” said Randall Stephenson, AT&T chairman and chief executive officer.
“We have the opportunity to improve AT&T’s revenue growth and cost structure for years to come, and create substantial value for shareowners.
“Revenues in our key growth areas — wireless data, U-verse and strategic business services — are all growing at a strong double-digit rate. Project VIP expands our potential in these key platforms and makes them available to many more customers,” Stephenson said.
“With our strong balance sheet, these capital investments are manageable. We are very confident in our ability to execute this plan. These are things we’ve done before – logical extensions of proven technologies and already successful businesses.
AT&T’s Project VIP consists of several individual initiatives, which are outlined below.
Investing in Mobile Internet Growth
- 4G LTE Expansion. AT&T plans to expand its 4G LTE network to cover 300 million people in the United States by year-end 2014, up from its current plans to deploy 4G LTE to about 250 million people by year-end 2013. In AT&T’s 22-state wireline service area, the company expects its 4G LTE network will cover 99 percent of all customer locations.
- Spectrum. AT&T has acquired spectrum through more than 40 spectrum deals this year (some pending regulatory review) and has plans to buy additional wireless spectrum to support its 4G LTE network. Much of the additional spectrum came from an innovative solution in which AT&T gained FCC approval to use WCS spectrum for mobile broadband. Between what the company already owns and transactions pending regulatory approval, AT&T expects to have about 118Mhz of spectrum nationwide. The company will continue to advocate with the FCC for release of additional spectrum for the industry’s long-term needs.
- Densification & Small Cell Technology. As part of Project VIP, AT&T expects to deploy small cell technology, macro cells and additional distributed antenna systems to increase the density of its wireless network, which is expected to further improve network quality and increase spectrum efficiency.
Monday, December 19th, 2011
While semiconductor industry executives note the rise of the United States as the second most important market for growth, behind China, their revenue and profitability growth expectations overall are down from a year ago and they do not plan to hire as many people, according to a global survey conducted by KPMG, the U.S. audit, tax and advisory firm.
In KPMG’s Seventh Annual Global Semiconductor Industry Survey, 41 percent of the semiconductor executives surveyed expects that revenue will grow by more than 5 percent next year, compared with 78 percent a year ago, and 87 percent in 2009.
They also see less growth in profitability, with 30 percent anticipating profits to increase by greater than 5 percent over the next 12 months, compared with 37 percent last year.
Industry pausing for breath
In addition, this year the Semiconductor Business Confidence Index, a metric based on survey data, measured 46, compared to 60 in 2010 and 61 in 2009. The confidence index has risen from 36 in 2008, indicating that forecasted industry conditions entering 2012 will not be as severe as the beginning of 2009.
“It is not unexpected to see the industry take a breath after two strong years following the economic and industry downturn,” said Gary Matuszak, KPMG Global Chair for the Technology, Media and Telecommunications practice. “Executives continue to pursue their growth agendas, and will be acquisitive, but remain very apprehensive about the direction of the economy.”
In fact, in the KPMG survey, capital spending, R&D spending, and hiring are at lower levels than prior years. Just 27 percent, compared with 46 percent a year ago, anticipate capital spending to increase by more than five percent. Thirty-three percent expect more than a five percent rise in R&D spending, compared with 47 percent a year ago. And 19 percent of the respondents predict workforce growth of greater than 5 percent, compared with 29 percent in 2010.
U.S. Market Growing In Importance
Semiconductor executives continue to note the increasing importance of the U.S. market.
Consider that in 2008, 38 percent of the executives felt that the U.S. was an important market for revenue growth, behind China (79 percent), Taiwan (44 percent) and Japan (40 percent). In each subsequent year an increasingly greater number of executives named the U.S. as an important market.
Today, 50 percent, as compared with 47 percent a year ago, view the U.S. as important, second to China, at 60 percent, with Japan ranked third, at 37 percent.
“Wireless, computing and consumer applications are providing the strongest demand for semiconductors, and with retail sales strengthening, especially during the peak holiday season, the U.S. consumer is showing an appetite for the latest and greatest,” said Ron Steger, partner in charge, KPMG Global Semiconductor Practice.
“China’s decrease in importance might be the result of the Chinese government’s tightening in lending but it is clear that the industry sees the China and U.S. markets as the two most significant global end markets for growth.”
The KPMG survey respondents were also asked to rank the importance of application markets in driving revenues.
The top driver of current revenue growth for 2012 was wireless handsets and other wireless communications devices again. However, computing has become the second most important driver, followed by consumer products, a switch in positions from last year’s survey.
Also of note is the rise in alternative/renewable energy (solar, thermal, battery technologies) and medical application markets, although both are still at relatively low levels. “Worthy of note is that the respondents appear to be signaling that conditions in the renewable energy market may be bottoming out, a positive data point,” said Steger.
In other survey findings:
- Sixty-four percent of semiconductor executives believe that global semiconductor revenue will be impacted 3 percent or more by counterfeit technology, including a third who said the impact will be 5 percent or more.
- To combat counterfeiting, the top three actions by companies are deploying more sophisticated identification technologies, providing detailed testing protocols and enhancing product return testing programs.
- More than a third of the respondents said there will be an increase over the next 12 months in the number of semiconductor intellectual property (IP) infringement cases in which their company is involved.
Wednesday, September 28th, 2011
Driven largely by new media technologies, the U.S. Communications Industry spending is on pace to grow 4.1% in 2011 to $1.120 trillion and forecast to expand at a 5.5% compound annual growth rate (CAGR) in the 2010-2015 period, outpacing nominal GDP growth by 90 basis points, according to a new forecast released today by Veronis Suhler Stevenson (VSS), a private investment firm.
By the end of 2015, the Communications Industry will be the eighth-fastest-growing and fourth-largest U.S. economic component, according to the 25th edition of the VSS Communications Industry Forecast2011-15 .
Communications Industry growth in the 2010-2015 period will be driven primarily by the rapid convergence of computer, internet and wireless mobile technologies fueling the ongoing transformation of the media landscape and leading to new industries, platforms, channels, and consumer and institutional behaviors.
Strong gains in six sectors
Consumer and Institutional end-users are demanding instant and constant access to information, and their investment in state-of-the-art information and technology services remains central to effective decision-making on many fronts.
In the forecast period, these trends are manifested by strong gains in four of the six Industry Sectors covered in the VSS Forecast: Targeted Media, the fastest growing industry sector, with an expected 7.9% CAGR in the period, fueled largely by the Pure-Play Consumer Internet & Mobile Services segment.
That will post a CAGR of 16.2% – outpacing GDP growth by over 3x; Business & Professional Information & Services, which is expected to generate a 7.3% CAGR; Education and Training Media & Services – including Not-for-Profit Instructional Media and K-12 Instructional Media – which is anticipated to produce a CAGR of 5.2%; and Entertainment & Leisure Media, which will record a 5.6% CAGR from 2010 to 2015.
Major segments that have been negatively impacted in recent years by the migration to digital platforms and economic factors are expected to stabilize during the forecast period, according to the VSS Forecast.
The Traditional Consumer Advertising Media sector, which includes the Broadcast Television, Consumer Magazine Publishing, and Broadcast & Satellite Radio segments, among others, will generate growth in the forecast period, albeit trailing GDP, as brand-related digital products and delivery methods gain a stronger foothold for most traditional media outlets.
Business & professional services sector growing
John Suhler, co-founder, president and general partner of VSS, said, “Business & Professional Information & Services continues to be a fast-growing sector, in part, because it has long embraced digital content and related software services and delivery.
“Also, the sectors that held up well in the last economic downturn – Targeted Media, Business & Professional Information & Services, Education & Training Media & Services, and Entertainment & Leisure Media – are all expected to record solid growth in the forecast period, thanks in large part to their migration to digital platforms and delivery methods.”
Time spent with the internet, including traditional media brand-related digital and pure-play platforms – covering usage at home, school and work – increased 6.0% in 2010 to 397 hours per person.
The growth came from consumers spending more time with social media and workers using software to access and manipulate information. Time spent with mobile media in 2010 soared 49.7% to 77 hours per person, thanks in large part to increased smartphone penetration.
With the introduction and rapid adoption of computer tablets by consumers and businesses, those factors are also expected to fuel a 35.3% increase in time spent with wireless media in 2011, reaching 104 hours per person. The segment will post a 19.8% CAGR during the forecast period, with consumer purchases of more e-books, music, mobile applications and streaming video driving the increase.
Targeted Media fastest growing sector
Accordingly, Targeted Media – which includes products and services from operators that provide advertising and marketing messages to vertically defined consumer or business niches – will be the fastest-growing sector in 2011 and during the forecast period, increasing 7.1% to $199.66 billion this year and posting a 7.9% CAGR in the 2010-2015 period, reaching $272.50 billion.
In addition to the Pure-Play Consumer Internet & Mobile Services segment, growth in Targeted Media will come from Branded Entertainment Marketing, where Consumer Events and Paid Product Placements will post CAGRs of 8.5% and 9.7%, respectively, to end 2015 with spending of $33.36 billion and $6.15 billion.
Friday, July 15th, 2011
There has been little good news about the economy lately, particularly on the jobs front. New In-Stat research, however, shows that Enterprise business spending on IT and telecom services, which include cloud computing, wireless, wireline voice, wireline data, and business IP/VoIP, will move in a positive direction in 2011, increasing a healthy 6 percent over 2010.
“There will be positive growth across all 20 verticals with education and healthcare and social services leading the surge with growth of 10 percent and 9 percent respectively,” says Greg Potter, Analyst. “These increases in spending are across all product groups except wireline voice which will decline by about half a percent.”
Additional data includes:
- Enterprise spending on public cloud computing services is set to expand 139% from 2010 to 2011.
- Enterprise spending on wireless data is set to approach $17 billion in 2015.
- Enterprise spending in the healthcare sector on wireline data will approach 2 billion in 2014.
- Enterprise spending on wireline voice will remain flat, with traditional TDM services continuing their decline, only reaching $3.4 billion in 2011.
The In-Stat research, Enterprise Markets for Telecom Services: Wireline Voice, Wireline Data, Wireless, Cloud Computing, and VoIP in 20 Verticals provides forecasts of US business telecom spending for the 2010-2015 period with detailed segmentation by product category, size of business, corporate liable spending, individual liable spending, and vertical market.
Monday, February 7th, 2011
BOCA RATON, FL - LOC-AID, a company that operates the world’s largest mobile location platform and allows mobile developers to locate their customers for enterprise authentication, fraud management, and hyper-local marketing, has raised $13 million in a Series C financing.
The round was led by private equity firm H.I.G. Ventures, venture firm Intersouth Partners, and the Florida Growth Fund, managed by Hamilton Lane.
LOC-AID achieved record results in 2010 and secured commercial connections with all of the largest North American wireless carriers. Led by President and CEO Rip Gerber, LOC-AID has built a proprietary location platform that allows mobile developers to enable any location-based service for any application on any wireless device.
This round of funding will expand LOC-AID’s industry-changing location technology and bolster its ability to connect enterprise developers to wireless customers for a wide range of location-based services including fraud prevention, proximity marketing, asset management, presence, check-in services, and more.
“We took the long-awaited promise of network-based location and made it available to the enterprise developer community,” said Rip Gerber, President and CEO of LOC-AID. “Last year our platform was adopted by the largest wireless carriers, including AT&T, Verizon Wireless, Sprint, and T-Mobile. Today we are location-enabling leading corporations in financial services, media, ecommerce, web-based services, transportation, entertainment, healthcare, and government services. We’re excited to have the Florida Growth Fund join as an investor.”
“We believe LOC-AID has unlocked the value of location-based services for the enterprise by expanding the reach of location-based services to ALL mobile devices, not just smartphones or devices with GPS technology that require an application to be downloaded to allow for the device to be tracked,” said Gregory Baty, vicep resident of Hamilton Lane, who manages investments made by the Florida Growth Fund. “LOC-AID provides that stable and reliable bridge between applications and location data without which the location services eco-system will not grow.”
John Glushik, partner at Intersouth Partners, and LOC-AID board member, said, “Mobile Location Services is experiencing explosive growth, and LOC-AID is the clear leader for the mobile enterprise. This round of financing marks the largest investment made in a ‘Location-as-a-Service’ company and Intersouth is pleased to continue its support of this great company.”